Platform Specialist Manager

The Platform Specialist Manager will lead a team of Platform Specialists within Apple's Strategic Accounts team, focusing on the Apple Ads business. This role involves managing and developing strategic accounts across various industry verticals like Finance, Productivity & Utilities, Photo Video, News, and Entertainment. The manager will guide their team in optimizing client campaigns to meet business goals, fostering long-term partnerships, and collaborating with Client Partner Managers, regional colleagues, marketing, and product teams. The ideal candidate will drive an inclusive, results-focused team culture to achieve revenue and customer satisfaction targets.

Must Have

• Manage a team of Platform Specialists, fostering their growth and development.
• Oversee and expand the team's book of business.
• Engage in hands-on client-facing account management.
• Lead the development of strategic accounts in Finance, Productivity & Utilities, Photo Video, News, and Entertainment sectors.
• Guide the team in optimizing client campaigns to achieve business goals.
• Cultivate positive, long-term client partnerships.
• Collaborate closely with Client Partner Managers and frontline sales teams.
• Partner with regional colleagues, marketing, and product stakeholders.
• Drive an inclusive and open team culture focused on results.
• Ensure the business meets revenue and customer satisfaction targets.
• Minimum 2 years of experience managing account managers or client services teams.
• Demonstrable experience in account management operations or client-facing sales support.
• Strong understanding of performance advertising, mobile, and app markets.
• Excellent communication and presentation skills.
• Strong commercial acumen with attention to detail and trends.
• Proven ability to develop teams and foster a collaborative culture.
• Ability to identify and develop data analysis and recommendations.
• Critical analytical skills, including in-depth knowledge of Excel.
• Influential with the ability to build trust and provide professional development.

Good to Have

• Experience in or working with clients in Finance, Productivity & Utilities, Photo Video, News, and/or Entertainment industries.

Perks & Benefits

• Opportunity to become an Apple shareholder through discretionary employee stock programs.
• Eligibility for discretionary restricted stock unit awards.
• Option to purchase Apple stock at a discount via Apple’s Employee Stock Purchase Plan.
• Comprehensive medical and dental coverage.
• Retirement benefits.
• Range of discounted products and free services.
• Reimbursement for certain educational expenses (e.g., tuition) related to career advancement at Apple.
• Potential eligibility for discretionary bonuses or commission payments.
• Potential eligibility for relocation.

At Apple, we work every day to create products that enrich people’s lives. Our Apple Ads group makes it possible for people around the world to easily access informative and imaginative content on their devices while helping publishers and developers promote and monetize their work. Our technology and services power advertising in the App Store, Apple News, and Apple TV. Our platforms are highly-performant, deployed at scale, and setting new standards for enabling effective advertising while protecting user privacy. Launched in 2016, Apple Ads is an easy, efficient and fast-growing platform for app discovery. Apple Ads is becoming the app promotion platform of choice for iOS developers. Apple is a place where extraordinary people gravitate in order to do their best work. If you are excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job! Apple is redefining advertising on mobile devices while reaching hundreds of millions of iPhone and iPad users around the world. Through Apple Advertising, advertisers and publishers get access to the most engaged consumers in the market. We’re looking for a Platform Specialist with demonstrated success to join the Strategic Accounts team in our Apple Ads business.

The Platform Specialist team is essential to the business success, combining their abilities of analyzing data, optimizing accounts and articulating this in clear and simple terms with clients directly. The Platform Specialist Manager will manage a team of Platform Specialists, helping them grow, develop and continue to build their book of business. The ideal candidate will have hands-on client facing account management responsibilities and be accountable for leading, growing and developing our strategic accounts in the Industry vertical in AMR, which is comprised of Finance, Productivity & Utilities, Photo Video, News and Entertainment. The Platform Specialist Manager and team do this via making recommendations to clients on how they best optimize their campaigns to hit their business goals while also forging a positive long-term partnership. You will work hand in hand with a Client Partner Manager and Client Partners who act as our frontline sales team. You will also partner closely with your regional colleagues and other key stakeholders such as marketing and product, feeding back market sentiment on our products. The Platform Specialist Manager should drive an inclusive and open team culture, with results focused behaviors that ensure the business hits its revenue and customer satisfaction targets. The Platform Specialist team are critical to the continued growth and success of our business and this is an incredibly exciting opportunity to manage a talented team of Platform Specialists!

• A minimum of 2 years experience of managing account managers/a client services team
• Demonstrable account management operations or other client facing sales support function experience
• Strong understanding of performance advertising, the mobile and app market and a passion for the ever-changing digital space
• Excellent communication and presentation skills - in-person, on video conference, and over-the-phone. Ability to listen effectively, socialize ideas across functions and articulate business visions both internally and externally
• Strong commercial acumen with a focus on detail and trends, combined with the aptitude to adapt and react fast to ensure we deliver our clients best in market service
• Passionate and proven in developing teams, driving an inclusive culture of collaboration and shared success. Ability to motivate, inspire, and guide others towards achieving shared goals

• Ability to identify and develop data analysis and recommendations that align with customer goals. Coach the team to quantify high-impact opportunities, make clear recommendations to pitch and upsell to customers. Demonstrable analytical skills are critical for this role, including an in-depth knowledge of Excel
• Influential and will quickly develop relationships and trust with their peers and directs, so that they can provide direction, oversight, and professional development opportunities
• Experience in or working with clients in some combination of Finance, Productivity & Utilities, Photo Video, News and/ or Entertainment industry is preferred

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $167,500 and $292,200, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

.

Apple accepts applications to this posting on an ongoing basis.