Product Manager

At ROLLER, we’re building new products that help venues create stronger, longer-lasting relationships with their customers. As a Product Manager, you’ll own a greenfield product focused on improving repeat visitation, customer lifetime value, and data-driven engagement across the customer lifecycle. This role sits within a newly formed product area and is a genuine 0 to 1 opportunity. You’ll be responsible for shaping a new product from early definition through to a monetizable release used by venues globally. You’ll work closely with engineering, design, and go-to-market teams to build a platform that helps venues better understand their customers, personalise experiences, and drive meaningful repeat behaviour.

Must Have

• Own end-to-end strategy, roadmap, and delivery for new products.
• Define and prioritize core mechanics for customer value and repeat visits.
• Design models for customer retention, incentives, and monetization.
• Ensure capture and activation of customer identity and behavioral data.
• Collaborate with engineering, design, and go-to-market teams.
• Conduct customer research and competitive analysis.
• Define success metrics and use data for product refinement.
• Break down complex problems and provide clarity to teams.
• Communicate product strategy and impact to stakeholders.
• Experience in customer retention, lifecycle, or CRM products.
• Understand incentives, value exchange, and personalization.
• Proven experience taking products from concept to launch (0 to 1).
• Comfortable with ambiguity and incomplete information.
• Strong problem-solving and communication skills.
• Proactive and critical thinking mindset.

Good to Have

• Familiarity with venue-based, hospitality, retail, or consumer-facing platforms.

Perks & Benefits

• Work on a category-leading product in a fun, high-growth industry.
• 4 ROLLER Recharge days per year (quarterly team day off).
• Engage in our 'Vibe Tribe' for company-wide initiatives, events, and social activities.
• Team Member Assistance Program for health and wellbeing support.
• 16 weeks paid Parental Leave for primary carers.
• 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team.
• Individual learning & development budget and genuine career growth opportunities.

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

At ROLLER, we’re building new products that help venues create stronger, longer-lasting relationships with their customers. As a Product Manager, you’ll own a greenfield product focused on improving repeat visitation, customer lifetime value, and data-driven engagement across the customer lifecycle.

This role sits within a newly formed product area and is a genuine 0 to 1 opportunity. You’ll be responsible for shaping a new product from early definition through to a monetizable release used by venues globally. You’ll work closely with engineering, design, and go-to-market teams to build a platform that helps venues better understand their customers, personalise experiences, and drive meaningful repeat behaviour.

The role is fast-moving and high-impact, suited to someone who enjoys ambiguity, moves with pace, and wants to build a foundational product in an industry that’s still early in its maturity.

What You'll Do

• Own the end-to-end strategy, roadmap, and delivery of a new product focused on driving repeat customer value and engagement
• Define and prioritise core mechanics that drive repeat visits and long-term customer value
• Design flexible models that support customer retention, incentives, and monetisation across different venue types
• Ensure customer identity and behavioural data is captured and activated across the broader platform
• Partner closely with engineering and design to ship iteratively and learn quickly
• Collaborate with go-to-market teams on pricing, packaging, positioning, and launch strategy
• Conduct customer research and competitive analysis to understand retention and lifecycle challenges
• Define success metrics and use data to continuously refine the product
• Break down complex, ambiguous problems and create clarity for delivery teams
• Challenge assumptions constructively and help drive momentum across teams
• Communicate product strategy, trade-offs, and impact clearly to internal stakeholders

About You

• Experience working on customer retention, lifecycle, engagement, or CRM-adjacent products
• A strong understanding of how incentives, value exchange, and personalisation influence customer behaviour
• Experience taking products from concept to launch (0 to 1 or close to it)
• Comfortable operating in ambiguity and making progress with incomplete information
• A collaborative approach to working with engineers, designers, and go-to-market partners
• Strong problem-solving skills with a structured, methodical approach
• Clear, concise communicator who can tell focused product stories
• A proactive mindset with the confidence to question, challenge, and improve existing thinking
• Interest in building foundational products with meaningful customer and commercial impact
• Familiarity with venue-based, hospitality, retail, or consumer-facing platforms is a plus, but not require

Perks!

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

1. Initial call with our Talent Team

You'll have an initial call with our Talent Team to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.

2. Interview with the Head of Product

You'll get to meet with the Head of Product to learn more about the role & ROLLER whilst also talking through your experience in more detail.

3. Meet with the Squad

This is a chance to meet the team you'd be working closely with. You can hear all about what they're working on, ask questions, and also share a bit about your experience and how you like to work.

4. Collaboration Session

You’ll be invited to our office to present to the team and highlight your approach to product management, how you think about solving customer problems, working with cross-functional teams, and driving outcomes. It’s a great chance for you to share your style, what motivates you and the impact you can make!

5. Meet with our Chief Product & Tech Officer

You’ll get to meet with our Chief Product & Tech Officer to hear about the broader product & tech vision at ROLLER, and how this role contributes to our strategic direction.

6. Offer

If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!