Product Owner II- Telecom BSS

CSG is seeking a Product Owner II to lead the delivery of new features for its cloud-based digital BSS Ascendon platform. This role involves actively participating in PI Planning, defining product requirements, owning the team backlog, translating requirements into user stories, guiding the development team, managing defects, and maintaining customer awareness to inform design and prioritization decisions for complex, high-impact initiatives.

Must Have

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent practical experience)
• 5+ years of experience in an agile product development environment, building complex, scalable applications
• Experience in Telecom BSS domain
• Strong experience as a Product Owner delivering features end-to-end
• Proven experience authoring clear functional requirements and acceptance criteria
• Active participation in test design, validation, and feature readiness to ensure high quality releases
• Strong ownership mindset with the ability to make informed, timely decisions in ambiguous situations
• Strong industry experience in telecom BSS, with the ability to translate complex domain concepts into actionable product requirements
• Ability to break down complex business problems and high-level solutions into deliverable increments
• Proven ability to clearly communicate complex ideas and drive shared understanding across cross-functional teams
• Ability to negotiate trade-offs and align multiple stakeholders toward balanced, value-driven outcomes
• Strong experience working in agile product development teams delivering scalable, high-performance systems

Perks & Benefits

• Remote work
• Culture of integrity, innovation, and impact
• Accommodations for persons with disabilities

At CSG, you’re more than your resume. We value diverse perspectives and unique experiences that help us enrich the work we do together. By channeling the power of all, we transform ordinary customer and employee experiences into extraordinary ones. This is your opportunity to join one of CSG’s high-performing teams and play a key role in building industry-leading products.

Role Overview

We are looking for a Product Owner II to deliver new features from concept to launch for CSG’s cloud-based digital BSS Ascendon platform. This is an exciting opportunity for a strong Product Owner with deep product development experience to join our growing R&D organization and take ownership of complex, high-impact initiatives.

Major Duties and Responsibilities:-

PI Planning & Product Definition

• Prepare for and actively participate in PI Planning.
• Work closely with Product Management and key stakeholders to understand, clarify, and shape candidate features.
• Collaborate with Technical Leads and other Product Owners on cross-team initiatives.
• Develop business use cases, support Level 0 estimations, and help define MVP scope.
• Provide clear context around functional and non-functional requirements, dependencies, risks, and priorities.

Sprint Execution & Delivery

• Own the team backlog and translate product requirements into well-defined user stories with clear acceptance criteria.
• Continuously refine and reprioritise the backlog to maximise customer and business value.
• Actively guide the development team through clarifications, Q&A, and trade-off decisions.
• Support exploratory testing and other validation activities as needed.
• Formally accept completed stories and lead sprint demos with the team.

Defect Management

• Groom and manage the defect backlog.
• Partner with Client Services and other external teams to ensure effective prioritisation and timely resolution of defects.

Customer & Implementation Awareness

• Maintain strong awareness of customer implementations and real-world usage patterns.
• Liaise with Services, Managed Services, and where possible, customers, to deeply understand the intent behind Product Management requests.
• Use customer and operational insights to inform prioritization and design decisions.

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent practical experience).
• 5+ years of experience in an agile product development environment, building complex, scalable applications.
• Experience in Telecom BSS domain
• Strong experience as a Product Owner delivering features end-to-end.
• Proven experience authoring clear functional requirements and acceptance criteria.
• Active participation in test design, validation, and feature readiness to ensure high quality releases.

Skills and Competencies

• Product Ownership & Decision-Making: Strong ownership mindset with the ability to make informed, timely decisions in ambiguous situations.
• Telecom BSS Domain Expertise: Strong industry experience in telecom BSS, with the ability to translate complex domain concepts into actionable product requirements.
• Analytical Thinking: Ability to break down complex business problems and high-level solutions into deliverable increments.
• Communication & Collaboration: Proven ability to clearly communicate complex ideas and drive shared understanding across cross-functional teams.
• Negotiation & Influence: Ability to negotiate trade-offs and align multiple stakeholders toward balanced, value-driven outcomes.
• Agile Delivery: Strong experience working in agile product development teams delivering scalable, high-performance systems.

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

Get in Touch

Introduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match.

About Us

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. If not us, then who? Learn more

CSG is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer. CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision.

CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

For the EEO it's the Law posting, click HERE.