Business Consultant

This Business Consultant role at CSG involves leading workshops to gather and refine business requirements, fostering client relationships, and driving clarity in complex problem spaces. The consultant will translate business needs into technical requirements, act as a trusted advisor on best practices, and develop in-depth knowledge of CSG system capabilities for solution design and implementation. Secondary duties include building expertise in the telecommunications industry, contributing to quote-to-billing solution design, and coaching junior analysts.

Must Have

• Lead and facilitate workshops to gather, validate and refine business and functional requirements
• Foster strong relationship with client stakeholders by understanding their pain points and business needs
• Drive clarity in complex problem spaces and navigate ambiguity to guide stakeholders towards actionable problem statements
• Actively manage customer engagement and expectations throughout the project lifecycle
• Translate business requirements to technical requirements while balancing feasibility
• Serve as a trusted advisor to client stakeholders by providing sound consulting guidance
• Develop in-depth knowledge of CSG system capabilities and features
• Gain hands-on experience in solution configuration to effectively implement, demonstrate and validate solutions
• Exceptional communication skills to manage client expectations through workshop and feedback sessions
• Ability to summarise solution proposal concisely and accurately to obtain feedback and approvals
• Ability to constructively and confidently challenge client requests that fall outside of scope or viability
• Strong telco industry and product knowledge
• Ability to learn complex enterprise systems and translate system capabilities into business solutions

Good to Have

• Experience in product catalogue, CPQ or order management
• Hands-on experience with configuration driven systems (Salesforce, ServiceNow, Siebel, etc)
• Exposure to TM Forum standards and TM Forum Open APIs
• Experience working in enterprise and/or wholesale telco segments
• Familiar with UI/UX design

Key Duties and Responsibilities

Primary:

• Lead and facilitate workshops to gather, validate and refine business and functional requirements
• Foster strong relationship with client stakeholders by understanding their pain points and business needs
• Drive clarity in complex problem spaces and navigate ambiguity to guide stakeholders towards actionable problem statements
• Actively manage customer engagement and expectations throughout the project lifecycle to ensure alignment on scope, priorities and deliverables
• Translates business requirements to technical requirements while balancing them between what’s technically feasible and financially and functionally reasonable
• Serve as a trusted advisor to client stakeholders by providing sound consulting guidance related to best practices and industry standards adoption
• Develop in-depth knowledge of CSG system capabilities and features to ensure solution design align with platform strengths and constraints
• Gain hands-on experience in solution configuration to effectively implement, demonstrate and validate proposed business solutions

Secondary:

• Dive deep into the telecommunications industry to build expertise across markets, products, sales, delivery and operations
• Contribute to the quote-to-billing solution design including product catalog definition, the pricing and costing structure
• Design high-level business processes aligned with end-to-end fulfilment journey of telco products
• Liaise with technical teams to ensure technical design and solution configurations are aligned with business requirements
• Support system integrations across the quote-to-billing journey
• Coach and mentor junior analysts to ensure consistency and quality of deliverables across the team
• Contribute to continuous improvement initiatives within the BA methodology and toolkit

Skills and Experience

• Ability to use exceptional communication skills to manage client expectations through workshop and feedback sessions
• Ability to summarise solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback and approvals
• Ability to constructively and confidently challenge client requests that fall outside of scope or viability considering technical feasibility, delivery timelines and cost implications
• Strong telco industry and product knowledge
• Ability to learn complex enterprise systems and translate system capabilities into business solutions

Desirable

• Experience in product catalogue, CPQ or order management
• Hands-on experience with configuration driven systems (Salesforce, ServiceNow, Siebel, etc)
• Exposure to TM Forum standards and TM Forum Open APIs
• Experience working in enterprise and/or wholesale telco segments
• Familiar with UI/UX design