SWE - Triage Engineer, Siri

The Triage Engineering team at Apple is seeking an enthusiastic and detail-oriented engineer to ensure the quality of applications like FaceTime, Phone, Messages, and Safari across iOS and macOS. This role involves screening and triaging incoming bug reports, reducing them to practical steps, and assigning them to the appropriate teams. The engineer will analyze logs, reproduce issues, determine priorities, and automate triaging processes to identify critical issues faster, playing a key part in delivering exceptional future releases.

Must Have

• Triage incoming bugs, analyze logs, reproduce issues
• Help determine correct resolvers and priority of problems
• Identify emerging trends across reported issues
• Design, develop, and automate triaging of incoming bugs
• Drive quality and champion bug fixes
• Work closely with development team and participate in root cause analysis
• One year of experience diagnosing and triaging software issues
• Excellent written and verbal communication
• Experience working with Git or other source control systems
• Excellent programming skills in Python, Javascript or other languages

Good to Have

• Experience in Swift or Objective-C or C/C++
• Experience in building and deploying tools
• Understanding of ML/AI concepts and data analytics
• Web browser experience

Perks & Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Reimbursement for certain educational expenses
• Discretionary bonuses or commission payments (if eligible)
• Relocation (if eligible)
• Opportunity to become an Apple shareholder through employee stock programs

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. FaceTime, Phone, SharePlay, Messages, Mail, Safari and WebKit are some of the most used applications and frameworks across both iOS and macOS platforms, and our work here touches millions of customers. The Triage Engineering team is looking for an enthusiastic, and detail-oriented engineer to help deliver the next quality release of these products on Apple’s platforms.

The Triage Engineering team is looking for an engineer with a strong technical and triaging background to help screen and triage incoming bug reports, handle a large influx of reports, reduce them to practical steps and assign them to the appropriate team. By understanding the reports coming in and escalating them appropriately, you will play a key part in making future releases of Apple’s communication applications and browser exceptional. In this role, you will help us screen incoming bugs, run a large queue in a timely manner, reduce them to practical steps, and assign them to appropriate engineers. Excellent communication skills are a must because of the close interaction with several engineering teams throughout Apple for this role. In addition to leveraging your programming skills to automate and scale various aspect of triaging to identify critical issues faster. Responsibilities include:

• You will triage incoming bugs, analyze logs, reproduce issues and help determine the correct resolvers, the priority of problems, while identifying emerging trends across the reported issues
• You will design, develop and automate triaging of incoming bugs
• You will drive quality and champion bug fixes by working closely with the development team and participating in root cause analysis.

• One year of experience diagnosing and triaging software issues
• Bachelor's degree in computer science or related field; 2 years of relevant professional experience may substitute for the educational requirement
• Excellent written and verbal communication
• Experience working with Git or other source control systems
• Excellent programming skills in Python, Javascript or other languages

• Experience in Swift or Objective-C or C/C++
• Experience in building and deploying tools
• Understanding of ML/AI concepts and data analytics
• Web browser experience

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $121,300 and $213,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.