AWS Cloud Architect

Rackspace Technology

| Gurugram, Haryana, India (Remote) | Full Time | 5 months ago

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Job Summary

The Cloud Architect is a crucial role within the support infrastructure, expected to provide expertise in solutions across departments, the company, and the industry. This role involves advising on potential challenges in large-scale, multi-platform infrastructures for various clients. The Architect addresses specific customer needs by utilizing existing and new features, products, and technologies, while also evaluating and documenting solutions. They are responsible for training Cloud Engineering and support staff to ensure the supportability of customer environments. Serving as the final technical escalation point, the Architect resolves complex problems, owns escalations, and acts as a Subject Matter Expert for new product selection and implementation. They also collaborate with vendors to analyze escalated requests, identifying training opportunities to enhance technical expertise and improve customer outcomes. Adherence to company security policies and procedures is mandatory.

Must Have

Expert-level knowledge of Cloud Platform Products (AWS, Azure, GCP, Openstack)
Expert-level understanding of OS specific webhosts and database technologies
AWS Master Status and AWS Certified Solutions Architect Professional or AWS DevOps certification
Bachelor's Degree in a relevant field

Good to Have

Agile/Lean Development Skills
Artifact Manager/Repository Tools
CI/CD Tools
Cloud Automation Tools
Cloud Computing
Computer Networking
Container Platform Tools
Data Analysis
Data Management
Identity and Access Management (IAM)
Linux/Unix OS
Network Compliance/Security
Process Improvement
Product/Technical Project Management
Software Development Tools
Stakeholder Management (external/internal)
Technical Troubleshooting
Virtual Machine Tools
3 Microsoft Certifications for Hyper-V Specialists
VCP-DCV Certification for VMware Specialists
Relevant technical certifications (Red Hat, MySQL, CCIA, CCEE, CCEA, CCA, MCSE/MCITP, MCSA, VCP-DCV, vRealize Operations, NXS, vSAN)

Job Description

The Cloud Architect is a key element within the Rackspace support infrastructure and is expected to provide department, company and industry management and implementation into solutions. The Architect is expected to take initiative and advise on potential pitfalls that may encounter on large scale multi-platform infrastructure across all customers. Addresses specific customer needs through leveraging new and existing feature sets, products, and technologies. Evaluates, documents solutions and trains Cloud Engineering and support staff to ensure supportability of customer environments. Serves as the last stop in the Rackspace support group for technical escalation and issue resolution of the most complex problems. Architects own escalations to ensure resolution and are leveraged as a Subject Matter Expert for input on new product selection and implementation into the support structure. The Architect will also partner with vendors to analyze escalated requests for assistance, using this data to identify training opportunities that elevate the level of technical expertise and drive positive customer outcomes. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Career Level Summary

Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function
Solves unique problems that have a broad impact on the business
Contributes to the development of organizational sub-function strategy
Progression to this level is typically restricted on the basis of business requirements

Critical Competencies

Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.

Key Responsibilities

Other Incidental tasks related to the job, as necessary.
Technical point of escalation to the Cloud Support and Engineering teams; resolving customer
issues, working in collaboration with partners across the business, as required
Create and deliver customer solutions that maintain, deploy, upgrade, and troubleshoot
infrastructure solutions
Participate in and define future state end-to-end architectures, platforms, products, tools, and solutions to advance security capabilities
Work closely with customers in the pre-implementation process to design and architect desired customer solutions which require products which may not currently be in the supported product portfolio.
Research, plan and coordinate complex maintenance activities
Lead analysis effort to support and drive Root Cause Analysis (RCA) exercises to drive process & technology improvements related to systems support products.
Review vendor support escalations to identify training opportunities
Collaborate and share knowledge with other administrators and engineers via wiki articles and
training presentations
Contribute to the development of technical best practices for administrative responsibilities
Prepare and review defined policy and process standards
Own assigned account specific complex projects and act as an informal project lead to work with stakeholders
Actively engage partners and vendors to understand vendor products, proof of concept implementations, and guide successful onboarding and integration of new Cloud technologies
Coach, mentor and assists Rackers across the business
Collaborate with Account Managers and Business Development Consultants to build strong
customer relationships
Collaborate and share knowledge with the OS support floor

Knowledge

Expert-level knowledge of Cloud Platform Products such as AWS, Azure, GCP, or Openstack
Expert-level understanding of OS specific webhosts and database technologies, such as MSSQL/IIS for Windows or MYSQL/APACHE for Linux
Agile/Lean Development Skills
Artifact Manager/Repository Tools
CI/CD Tools
Cloud Automation Tools
Cloud Computing
Computer Networking
Container Platform Tools
Data Analysis
Data Management
Identity and Access Management (IAM)
Linux/Unix OS
Network Compliance/Security
Process Improvement
Product/Technical Project Management
Software Development Tools
Stakeholder Management (external/internal)
Technical Troubleshooting
Virtual Machine Tools

Education

High School Diploma or regional equivalent required
Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement

Certifications

Requires AWS Master Status and AWS Certified Solutions Architect Professional level certification OR AWS DevOps certification for AWS Specialists
Requires 3 Microsoft Certifications for Hyper-V Specialists: Azure Fundamentals, Software Defined Storage, Software Defined Networking
Requires VCP-DCV Certification for VMware Specialists
Prefer relevant technical certifications around Red Hat, MySQL, CCIA, CCEE, CCEA, CCA, MCSE/MCITP, MCSA, VCP-DCV, vRealize Operations, NXS and/or vSAN badge certifications

15 Skills Required For This Role

Problem Solving Data Analytics Talent Acquisition Agile Development Mysql Networking Iis Linux Aws Unix Azure Hyper V Openstack Vmware Ci Cd

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