Bilingual Branch Floater

As a Chit Chats Branch Floater, you deliver a delightful experience to clients in our branches. You are the first line of defense for compliance adherence, and always do your best to ensure shipments comply with customs laws - our business depends on it! Your process and sort shipments meticulously and are highly proficient in navigating our platform.

You are always looking for more efficient, cost-effective ways of getting things done while keeping in line with our strategic anchors and values.

You build rapport with clients and teammates alike. You show up on time, dress to work and get the job done because you know clients and teammates rely on you.

You take pride in and maintain a clean and tidy branch. You will also assist the fulfillment department when needed with picking and packing orders, receiving and sorting inventory.

You work primarily out of our Montreal Hub (Saint-Laurent) location but are available to work out of our various locations in Montreal QC as required.

Responsibilities to Clients

• Greet customers while representing Chit Chats’ brand and values.
• Interacts and develops a positive rapport with customers and represents the company in a professional manner while taking every opportunity to build our business.
• Responsible for the cleanliness, safety, and organization of the branch
• Some receptions and administrative duties and the ability to handle all customer inquiries via telephone, email and face to face.
• Offer consultative service, answer questions and make product and service recommendations.
• Process shipments meticulously including scanning, sorting and loading onto skids.
• Perform fulfillment tasks as needed (picking, packing, shipping, charging etc.).
• Responsible to ensure full compliance with all company safety and risk management policies and procedures
• Take inventory and place orders for supplies.
• Maintain incoming and outgoing client returns.

Responsibilities to Team

• Help assist the branches and warehouse and fulfillment operations when they are short staff.
• Responsible to ensure full compliance with all company safety and risk management policies and procedures
• Open and close branches when needed.
• Follow company policies and procedures to a T.
• Follow compliance procedures.
• Contribute to a log of escalations and provide summary reports to management.
• Help teammates to ensure effective and low-cost procedures.
• Maintain good communication between team members.
• Extra tasks or projects from time to time.

Qualifications

• Must be available to work for current branch hours Monday - Friday 10 a.m. - 6pm.
• Must be able to commute to all our Montreal branches for coverage when needed.
• Two (2) years of retail experience.
• Experience with income statements desired.
• Strong computer skills, including expertise with Google documents and Microsoft Office.
• Willing to accept full responsibility for branch operations.
• Ability to stand for long periods of time.
• They are sometimes required to lift heavy loads.
• Ability to multitask with attention to detail and stay positive.
• Must be proactive and happy to help our logistics process run smoothly, stepping in when necessary to help.
• Excellent communication skills, both written and verbal.
• Possess a passion for serving people, exceeding expectations and doing the right thing for customers.
• Trustworthy, organized, reliable and has a positive attitude

Additional Information

This is a Permanent Full-Time position.

We thank you for your application, but only those candidates selected for an interview will be contacted.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment. As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.