Bilingual Immigration Legal Services Administrative Assistant
Job Summary
Job Description
World Relief is seeking a Bilingual Immigration Legal Services Administrative Assistant to provide clerical support to their Immigration Legal Services (ILS) department in the DuPage (Carol Stream) office. This role requires a compassionate individual who advocates for justice and the rights of vulnerable populations. The assistant will be the first point of contact for immigrants, ensuring they are welcomed with dignity. Responsibilities include managing client intakes, scheduling appointments, answering phones, processing payments, preparing reports, managing mail, filing correspondence, ordering office supplies, managing case files, and translating documents between Spanish and English. The position also involves training interns and volunteers, participating in department meetings, and assisting at off-site citizenship clinics.
Must have:
- Fluency in Spanish and English (spoken and written)
- Ability to translate documents between Spanish and English
- Proficiency with Microsoft Outlook, Word & Excel
- Strong attention to detail and organizational skills
- Excellent problem-solving skills and flexibility
- Ability to handle a large call volume
- Cross-cultural communication skills
Good to have:
- Previous cross-cultural experience
- Adaptability in changing environments
- Highly organized and willing to multitask
- Associate's degree
Perks:
- Competitive benefits package
- Employee discount program
3 skills required
Job Details
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
Is social justice important to you? Consider joining our immigrant serving agency by using your administrative gifts that will give you assurance that your work contributes to changing people's lives. This position is the first face and voice with whom immigrants in our community will interact and you can help make sure they are received with welcome and dignity. This position will offer administrative clerical support for the World Relief Chicagoland’s Immigration Legal Services (ILS) department. The position is based in the DuPage (Carol Stream) office mainly. This position must be filled by someone who is completely bilingual in English and Spanish both spoken and written.
- Facilitate in-person and telephone intake of new and existing clients
- Schedule client appointments and administer reminder texts and phone calls
- Answer and screen all incoming phone calls for the DuPage office and direct appropriately
- Collect payment from ILS clients and issue receipts and invoices
- Prepare weekly income reports and send those to the ILS finance person
- Manage/direct outgoing and incoming mail for ILS staff
- Assist with prompt filing and data entry of all correspondence from the government and communicate pertinent information to the appropriate client and/or ILS Legal Representative
- Provide additional administrative support to ILS Legal Representatives as needed
- Maintain adequate office supplies for the department and coordinate orders when necessary
- Manage the closed ILS case files by coordinating the scanning and uploading to ILS case database
- Spanish/English document translation as needed
- Participate in bi-monthly ILS department meetings, with one in person meeting, usually held Wednesday afternoons in the DuPage (Carol Stream) office
- Train and oversee administrative interns and volunteers to assist with administrative tasks
- Participate in off-site citizenship clinics 4-5 times per year on Saturday mornings
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Cross-cultural experience including cross-cultural communication skills
- Ability to handle a large call volume
- Excellent problem-solving skills and flexibility to work in a frequently changing environment
- Strong attention to detail and organizational skills
- Strong self-starter skills and a desire to learn and grow
- Fluency in Spanish and English is required, including proficiency in both spoken and written forms. The candidate must be able to translate documents between Spanish and English.
- Priority is given to applicants willing to make a multi-year commitment
- Proficiency with Microsoft Outlook, Word & Excel
- Strong inter-personal and cross-cultural communication skills exercised through previous cross-cultural experience
- Adaptability in the midst of constant change
- Committed to welcome the immigrant community, the general public, and other staff
- Highly organized and a willingness to multitask
- Associates degree preferred
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
***
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
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