Billing Analyst

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role

eBay’s Shared Services team within the Global Finance organization plays a vital role in managing the company's money movement and billing operations. This team supports eBay's global operations by ensuring accurate, timely, and efficient billing processes across off-platform activities—managing over $250M in transactions and more than 1,200 invoices annually.

We are looking for a Billing Operations Analyst to join our team. Reporting to the Billing Manager, you will help drive accuracy, efficiency, and clarity in our Account Receivables billing workflows, working cross-functionally with Finance, Product, and Customer Experience teams. This role offers flexibility, a strong work-life balance, and the opportunity to gain visibility across eBay’s finance landscape.

What you will accomplish

• Deliver timely, accurate invoices and credit memos that support over $250M in revenue, ensuring compliance with billing codes and SLAs.
• Partner with Finance and Product teams to resolve billing disputes, improving customer satisfaction and reducing payment cycle times.
• Drive improvements in billing processes by identifying inefficiencies and proposing scalable, data-informed solutions.
• Contribute to key month-end close activities by preparing reconciliations and supporting financial reporting deliverables.
• Lead or support cross-functional initiatives to improve operational excellence, including billing system improvements and automation efforts.
• Grow your career by developing project management, analysis, and stakeholder engagement skills in a global finance environment.

What you will bring

• Experience in financial operations, billing, or accounts receivable, with proficiency in SAP ECC and Microsoft Excel.
• Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.
• Clear communication skills, with the ability to collaborate across finance, product, and operations teams.
• Detail-oriented and organized, able to manage multiple priorities with accuracy and accountability.
• A mentality focused on continuous improvement and a willingness to adapt to new tools and processes.
• This role may require occasional flexible hours to coordinate with global teams.