Billing Operations Manager

Position Overview

GCPay, an Autodesk Company, is seeking an experienced manager that is responsible for overseeing our ePayments department. This person will lead a team responsible for customer and subcontractor financial account onboarding, reconciling funding and payment issues that arise, training customers and providing support to our sales and onboarding teams as it relates to information on the GCPay ePayment offering. This is an exciting opportunity to drive significant impact in a growing business at Autodesk. This position offers remote work capability and has limited travel requirements.

Responsibilities

• Work directly with our payments partner, AvidXchange, to ensure smooth process for onboarding, compliance management and payments
• Liasson with GCPay Product Management team to enhance ePay offering. Future liaising with Autodesk Build Product team to guide development into Build if or when required
• Manage escalations from ePay specialists as well as GCPay customer support team
• Set goals and KPIs to measure success of the individuals and team
• Oversee team performance and growth including but not limited to coaching, mentoring, developing staff
• Build and nurture strong, long-lasting relationships with ePay clients, acting as a point of contract for escalations and strategic discussions

Qualifications

• Bachelor’s degree or equivalent work experience
• 5+ years in US banking with knowledge of electronic payment methods including ACH, wire and demand wire
• Knowledge of US regulatory compliance for FBO accounts and money transmission
• Strong leadership and team management skills to motivate and guide
• Strategic planning and execution abilities to develop and implement effective ePayment strategies for adoption and growth
• Excellent cross-functional collaboration skills to work with other departments such as sales, marketing, product and customer service
• Ability to identify and solve complex problems, analyze data and make informed decisions
• Customer focused approach to problem solving with a desire to ensure every client experience is of the highest quality