About Lorikeet

Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.

We’re doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what’s next: providing personalized concierge services to their customers.

To deliver this combination of powerful AI systems and well designed tooling we are leveraging Jamie’s experience as an early member of Google’s generative AI team and Steve’s experience building for operational teams at Stripe, as well as the experience of our team who’ve joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail.

We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We’ve raised over USD $50m from leading VCs and angel investors, including QED (Capital One founder), Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).

Our global customers include:

• The largest telehealth company in Australia,
• The largest bank for teens in the US,
• One of the largest NFT marketplaces by trading volume,
• The leading virtual specialty-care platform in the US,
• One of the largest flexible rent-payment platforms in the US,
• One of the largest Web3 gaming companies

… and a handful of other enterprise customers with over 1 million support tickets a year.

What’s unique about this opportunity?

• Warm, mature, flexible culture. Low ego, high trust team. No tolerance for ‘talented jerks’. We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We’re committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials.
• High pay, high expectations, high performance. We’re building a small, great team. We aim to match unicorn / scale up pay at base salary and offer a potentially life-changing equity stake in the business. Our team gets the same monthly updates we send to our investors because they’re investors and owners too.
• No nonsense recruitment process. The process is: 1) informal chats with Steve and Remy to hear our pitch and understand your interests and goals, 2) a ~two day paid work trial where you come in and ship with us. There’s no better way for each of us to figure out if we like working together than to work together!

About the role and you

We're hiring a Brand Manager to build brand awareness globally, starting with US and EMEA (UK, Nordics, Benelux, Dach). You'll own brand campaigns (OOH and other), partnerships, events, community-building and other initiatives to build brand presence that drives business outcomes.

You will have high autonomy to experiment with different approaches ranging from traditional brand advertising to unconventional partnerships, measuring what actually increases awareness and consideration among our target buyers.

This is the right role for someone who sees brand building as both art and science. If you're energized by creative campaigns, building market presence from the ground up, and discovering what works rather than following a predetermined playbook, you'll thrive here.

What you'll do

• Design and execute brand awareness campaigns across channels (digital, OOH, events, partnerships, sponsorships)
• Produce and manage event presence including conferences, dinners, workshops, and industry gatherings
• Build strategic partnerships and co-marketing programs that extend our reach
• Develop community initiatives and customer advocacy programs where they drive brand impact
• Coordinate PR agency relationships and amplify media coverage
• Create brand experiences and moments that generate conversation and awareness
• Test unconventional tactics to break through in crowded markets
• Measure brand awareness, perception, and consideration among target audiences
• Connect brand investments to business outcomes including pipeline influence and deal velocity

The right candidate

You combine strategic thinking about brand with practical execution and willingness to experiment. You get energized by building market presence through creative campaigns and testing what actually resonates with target buyers. You care about making an impact in the market while staying grounded in business outcomes.

You likely have experience in brand marketing, field marketing, events, or partnerships at B2B tech companies or startups. You can think strategically while also executing programs hands-on, and you're comfortable testing multiple tactics to discover what works. You should be excited to establish brand in an emerging category with autonomy to experiment and find the right approach.

You might be a fit if you:

• You've built or managed brand awareness programs, field marketing, or creative campaigns at B2B companies
• You've successfully launched brand initiatives from scratch (e.g., executed OOH campaigns, produced events, built partnership programs)