Business Account Leader

Enter the Game!

Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion and are looking to expand our team with the addition of a Business Account Leader. The Business Account Leader oversees the successful onboarding, development, and ongoing management of international partner accounts. This role drives clear communication between internal teams and external partners, ensuring each partner group is supported in operations, marketing, construction, and technology throughout their lifecycle with Activate. This is a full-time, permanent position.

The Duties and Responsibilities:

Lead Partner Relationship Management

• Build and maintain productive relationships with franchise and license partners
• Conduct regular account checkpoints with partner operations, marketing, construction, and technical teams
• Provide relationship management, escalation management, and technical advisement to address partner needs and ensure consistent communication
• Coordinate the distribution of new product release notices and ensure partners understand operational impacts
• Coordinate, manage and support the successful rollout of products and system improvements to partners
• Review and interpret operational health reports for each partner, identifying irregularities and coordinating corrective action
• Analyze trends and historical data on partner operations, costs, and revenue to support decision-making and account strategy
• Gather best practices and insights from partners and share them across internal teams to support continuous improvement

Drive Partner Onboarding and Launch Support

• Coordinate onboarding sessions to guide new partners through key documentation and operational processes
• Advise new partners on staffing structures, training timelines, and best practices for opening and operating Activate locations
• Track and support the completion of critical onboarding deliverables, ensuring partners meet key launch milestones
• Coordinate construction and installation phases to ensure timelines, standards, and partner readiness are maintained
• Manage scheduling of training sessions and oversee deployment planning for international installation teams
• Review partner-proposed staffing and marketing launch plans, offering feedback and sharing proven best practices
• Review and approve test fits and design proposals to confirm alignment with Activates design and engineering standards
• Track project milestones and proactively communicate potential issues to keep partners on schedule and aligned for future phases
• Oversee drafting and collection of legal agreements tied to new locations, coordinating with internal legal and finance teams
• Coordinate communications among logistics, production, and installation teams to ensure partner launch timelines remain aligned
• Support installation phases through IT setup, software initialization, and post-install quality checks

Maintain Effective Internal Communication and Alignment

• Maintain current functional and technical understanding of Activate’s products, systems, and processes
• Coordinate cross-departmental communication between finance, legal, software and website development, technical support, manufacturing, and marketing
• Ensure internal teams are informed of partner status updates, onboarding progress, and operational requirements
• Monitor and address communication gaps across departments to maintain timely and accurate partner support

The Qualifications:

• 5 years of transferable experience in account management or related customer-facing role
• Ability to work irregular hours and travel internationally as required
• Proven success managing technical or service-based products
• Strong understanding of project management principles and structured workflows
• Sales-focused mindset with excellent relationship management skills
• Highly organized with strong attention to detail and follow-through
• Proficient with Microsoft Office and Google Workspace; adaptable to new systems and software
• Technical aptitude and willingness to learn the Activate product ecosystem

The Perks:

• Competitive Salary
• Benefits package
• Paid time off
• Casual dress
• Employee discount
• On-site parking

About Activate:

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US. For more information about Activate, please visit http://playactivate.com/ or check us out on Instagram - @activategames/Facebook @activategames.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.