Business Management Operations IV - (B4)

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible® the next generations of technology, join us to Make Possible® a Better Future.

What We Offer

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

What You’ll Do

Now we are looking for a Business Management Operations leverages Taiwan's Best Known Methods (BKM) of business operation model and transferring them to overseas to enhance overall business results, includes parts delivery, parts order, TKM operation model…etc. This role belongs to FSO (Field Service Organization). The ideal candidate will play a key role in methodology transfer and process optimization for business operation model across regions and countries.

Role Responsibilities:

• Support FSO TSMC account overseas business delivery through process standardization and optimization across countries.
• Lead the transfer of methodologies, and best practices to overseas teams.
• Manage the order fulfillment process from forecast, manufacturing slot request, booking closure and shipment for individual customer or region.
• Work in cross functional groups to translate customer configuration requirements into buildable systems within manufacturing business guidelines
• Work with Product Line Managers or Product Managers and Engineering to determine and process Non-standard requests (NSRs) from customers
• Communicate status and maintenance of commitments to customers, including source inspections
• Primary interface with Manufacturing Project Managers. Coordinate communications of order shipment status & configuration changes between manufacturing and account teams
• Escalate to Account Team management as needed to resolve booking or revenue issues
• Prepare clean booking checklist (CBC) to ensure all booking requirements (e.g., purchase orders, spec demonstration approvals (SDA), clarification letters, etc.) are complete
• Initiate customer requested inside lead-time change requests for approvals

Preferred Qualifications:

• 7 years above experience in semiconductor industry. Needs to be familiar with AGS after-service operation model, includes parts delivery, parts order, TKM operation model…etc.
• Welcome internal candidate who is familiar with AGS operation model, ex: CE Lead, Service Manager, business/supplier chain related role.
• Education background: Bachelor's degree or above. Welcome both Engineering or non-Engineering Majors
• Interpersonal and communication skills: Ability to collaborate with cross-functional teams, build relationships, and influence stakeholders.
• Language: Must to be able to communicate in English and Mandarin

Additional Information

Job ID

R2515521

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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