Business Process Owner

Your Role

As a Business Process Owner (BPO) – Commercial Excellence, you will be the driving force behind efficiency and effectiveness within our commercial organization. You will design, optimize, and oversee key processes to ensure they are aligned with our strategic goals and deliver measurable impact on sales performance.

In this role, you will:

• Design & Optimize Processes: Shape and improve critical commercial processes such as Lead & Customer Onboarding, Account Management, and Customer Support.
• Monitor & Improve Performance: Track processes using metrics and KPIs, identify bottlenecks, and implement enhancements.
• Leverage Technology & Best Practices: Drive continuous improvement by applying CRM, Contact Center, Sales Enablement tools, and other technologies.
• Enable Stakeholder Alignment: Act as the bridge between commercial functions (sales, marketing, customer service) and IT to ensure process designs meet user needs.
• Champion Adoption & Change: Facilitate change management, secure adoption of new ways of working, and ensure adherence to commercial excellence initiatives.

Your Profile

• Strong background in process management, preferably within a commercial or customer-facing environment
• Experience with CRM and/or sales enablement tools is an asset
• Analytical mindset with the ability to translate data and KPIs into actionable improvements
• Skilled communicator, able to align diverse stakeholders and drive adoption
• Change management skills and a passion for continuous improvement

What We Offer

• A dynamic role at the heart of our commercial transformation journey
• The opportunity to shape processes that impact global sales performance
• A collaborative and international work environment
• Growth opportunities within a company that values innovation and excellence