Claim advisor

Your impact as Quality Claim Advisor

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Within our Quality team, you play a key role in monitoring and strengthening product quality. Together, you ensure that our customers can count on top-level parts and models. Your expertise and findings make the difference: you not only investigate what goes wrong but also actively share your insights to improve quality throughout the organization.

As a Quality Claim Advisor, you become the detective of our parts: whenever a customer returns a part, you search for the cause of the problem. You test, measure, and analyze the part and decide whether the customer receives a credit note. You work closely with your colleagues from Sales and the Product Quality Owners.

What will you do?

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• You technically investigate the cause of a defect or breakage.
• You examine whether the part was used correctly and where the problem originated (e.g., transport, assembly, wear).
• You analyze damage patterns and assess whether a part can be easily repaired.
• You report quality incidents via our systems so that all involved departments have the correct information.
• You collaborate with the Product Quality Owner and purchasing to propose and implement improvement actions.

Who are you?

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• You have a Bachelor's degree in a technical field or equivalent experience.
• You are eager to learn, practical, and have a real passion for tinkering.
• Reporting and substantiating your decisions do not deter you.
• You have a good knowledge of Dutch and English.
• Extra asset: knowledge of hydraulics and/or electrical components.
• You are communicative and enjoy working with colleagues from different departments.

What can you expect?

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We believe that our people make the difference. That's why we provide:

• An attractive salary package with extra-legal benefits (insurance, meal vouchers, etc.).
• Flexible working hours and attention to work-life balance.
• 32 vacation days (20 + 12 ADV).
• A traffic-free working environment, easily accessible.
• A warm, open culture with an emphasis on teamwork and respect.
• Healthy meals, free fruit, and attention to your well-being.
• Opportunity to grow via LinkedIn Learning and internal training.
• Cozy after-works and events that strengthen our “We Are One” mentality.

Why us?

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You will join an international market leader with a family atmosphere. Innovation, collaboration, and personal development are central. Here you get the chance to apply and further develop your technical skills daily, in an environment where people are truly important.

Do you want to help tinker with top quality for our customers worldwide?