Compliance Partner

Manychat is seeking a Compliance Partner to own and lead employee relations and compliance matters. This senior, hands-on individual contributor role involves managing complex compliance cases, leading involuntary terminations, and proactively reducing people-related legal risks. The role requires defining investigation plans, advising on employee relations, and developing key people policies. The ideal candidate will possess a strong legal mindset, international experience in employment law, and the ability to balance legal risk with business needs.

Must Have

• Own and manage all compliance cases, including harassment, discrimination, retaliation, employee complaints, and misconduct
• Lead and conduct investigations together with People Partners, ensuring fairness, consistency, and legal soundness
• Define investigation plans, participate in interviews, document outcomes, and recommend actions
• Act as a trusted advisor on complex employee relations situations
• Evaluate termination risk exposure and determine when escalation to Legal or external counsel is required
• Lead all involuntary terminations to minimize legal and reputational risks
• Assess and determine appropriate approaches (performance vs misconduct, PIP vs immediate termination)
• Ensure proper documentation, timelines, approvals, and consistency across cases
• Partner with HRA on local employment law requirements and execution
• Collaborate with Total Rewards on severance, compensation, and benefits-related aspects
• Participate in complex termination conversations when needed
• Conduct post-termination risk assessments and recommend mitigation actions
• Own, develop, and continuously improve key people policies (Code of Conduct, Anti-Harassment, Disciplinary, Termination, Complaints)
• Ensure policies are up to date, compliant with local laws, and aligned with company values
• Translate policies into practical playbooks and decision frameworks for managers and People Partners
• Regularly review policies to identify gaps and emerging risks
• Identify early signals and trends that may lead to compliance risks
• Analyze data from engagement surveys, exit interviews, and recurring complaints
• Build compliance risk overviews and share insights with People Leadership
• Partner with PeopleOps and People Analytics to support data-informed decisions
• Enable People Partners with clear guidance on compliance handling and escalation
• Train managers on compliant performance management, documentation, and difficult conversations
• Run office hours and consultations to address risks before they escalate into cases
• Navigate employment law across multiple regions, quickly adapting to new locations as we expand
• Partner with HRA and external legal counsel when needed to ensure local compliance
• Help define global compliance principles with appropriate local adaptations
• Experience partnering closely with Legal teams or acting as a legal liaison on people matters
• Strong ability to assess legal exposure and articulate risk trade-offs to business leaders
• Proven experience handling employee relations and compliance cases in an international environment
• Strong practical understanding of employment law, with the ability to quickly adapt to new jurisdictions
• Hands-on experience leading investigations and involuntary terminations
• Ability to balance legal risk, fairness, and business needs
• High level of discretion, judgment, and integrity
• Strong communication skills and confidence working with senior leaders and managers
• Comfortable working independently and owning complex topics end-to-end
• Experience partnering with HR, People Partners, Legal, and leadership teams
• Fluent English

Good to Have

• Additional languages are a plus

Perks & Benefits

• Competitive salary aligned with market benchmarks and your experience
• Professional development budget for learning, training, or certifications
• Flexible benefits plan tailored to your needs
• Private health insurance reimbursement for you and your family
• Free meals and snacks in the office

WHO WE ARE 🌍

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we’re an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.

With 360+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam, Manychat helps businesses worldwide improve ROI and grow faster.

WHO WE’RE LOOKING FOR 🌟

We’re looking for a Compliance Partner to own and lead employee relations and compliance matters at Manychat.

This is a senior, hands-on individual contributor role. You will be responsible for managing complex compliance cases, leading involuntary terminations, and proactively reducing people-related legal risks across the company. You’ll work closely with People Partners, HRA, Total Rewards, and report to the PeopleOps Lead.

You bring a strong legal mindset to people matters, with a focus on defensible decision-making, consistency, and risk mitigation. Serve as the primary owner of people-related legal risk, ensuring decisions are compliant, well-documented, and defensible if challenged.

WHAT YOU’LL DO 🚀

Compliance & Employee Relations

• Own and manage all compliance cases, including harassment, discrimination, retaliation, employee complaints, and misconduct.
• Lead and conduct investigations together with People Partners, ensuring fairness, consistency, and legal soundness.
• Define investigation plans, participate in interviews, document outcomes, and recommend actions.
• Act as a trusted advisor on complex employee relations situations.
• Evaluate termination risk exposure and determine when escalation to Legal or external counsel is required.

Involuntary Terminations & Legal Risk Management

• Lead all involuntary terminations to minimize legal and reputational risks.
• Assess and determine appropriate approaches (performance vs misconduct, PIP vs immediate termination).
• Ensure proper documentation, timelines, approvals, and consistency across cases.
• Partner with HRA on local employment law requirements and execution.
• Collaborate with Total Rewards on severance, compensation, and benefits-related aspects.
• Participate in complex termination conversations when needed.
• Conduct post-termination risk assessments and recommend mitigation actions.

Policies & Preventive Frameworks

• Own, develop, and continuously improve key people policies (Code of Conduct, Anti-Harassment, Disciplinary, Termination, Complaints).
• Ensure policies are up to date, compliant with local laws, and aligned with company values.
• Translate policies into practical playbooks and decision frameworks for managers and People Partners.
• Regularly review policies to identify gaps and emerging risks.

Proactive Risk Prevention

• Identify early signals and trends that may lead to compliance risks.
• Analyze data from engagement surveys, exit interviews, and recurring complaints.
• Build compliance risk overviews and share insights with People Leadership.
• Partner with PeopleOps and People Analytics to support data-informed decisions.

Enablement & Education

• Enable People Partners with clear guidance on compliance handling and escalation.
• Train managers on compliant performance management, documentation, and difficult conversations.
• Run office hours and consultations to address risks before they escalate into cases.

International & Legal Coordination

• Navigate employment law across multiple regions, quickly adapting to new locations as we expand.
• Partner with HRA and external legal counsel when needed to ensure local compliance.
• Help define global compliance principles with appropriate local adaptations.

WHAT YOU’LL BRING 💥

• Experience partnering closely with Legal teams or acting as a legal liaison on people matters.
• Strong ability to assess legal exposure and articulate risk trade-offs to business leaders.
• Proven experience handling employee relations and compliance cases in an international environment.
• Strong practical understanding of employment law, with the ability to quickly adapt to new jurisdictions.
• Hands-on experience leading investigations and involuntary terminations.
• Ability to balance legal risk, fairness, and business needs.
• High level of discretion, judgment, and integrity.
• Strong communication skills and confidence working with senior leaders and managers.
• Comfortable working independently and owning complex topics end-to-end.
• Experience partnering with HR, People Partners, Legal, and leadership teams.
• Fluent English; additional languages are a plus.

WHAT WE OFFER 🤗

Here’s how we care about your growth, well-being, and comfort:

• Competitive salary aligned with market benchmarks and your experience.
• Professional development budget for learning, training, or certifications.
• Flexible benefits plan tailored to your needs.
• Private health insurance reimbursement for you and your family.
• Free meals and snacks in the office.