Customer Support Specialist
Job Description
- Solve customer inquiries about price, delivery, and part specifications.
- Enter orders and return authorizations via phone and email.
- Respond promptly and professionally to customer inquiries.
- Provide accurate information on product specs, availability, pricing, and order status.
- Process orders, returns, and exchanges efficiently.
- Proactively identify and resolve customer concerns.
- Collaborate with internal teams (sales, logistics, technical support).
- Maintain up-to-date knowledge of company products and services.
- Minimum 2 years of customer service experience via phone and email.
- Proven experience in a customer service or support role, preferably sales-oriented.
- Knowledge of Microsoft Office and/or Google Suite.
- Experience with order entry and navigating websites.
- Ability to organize, prioritize, and multi-task in a fast-paced environment.
- Exceptional communication and interpersonal skills.
- Positive attitude, strong work ethic, and a passion for delivering outstanding customer service.
- Tuition reimbursement
- 401(k) match up to 6%
- On-site preschool (at HQ)
- On-site restaurant (at HQ)
- On-site fitness/social area (at HQ)
- Employee gardens (at HQ)
- Hybrid work schedule
- Opportunities for professional development (LinkedIn Learning, in-house/external training)
- Easily accessible office location
- Regular team get-togethers
Full-time | USA Sales | Schedule: 10:00am - 7:00pm Monday through Friday
We are seeking a dedicated and experienced Customer Support Representative to join our dynamic team. As a Customer Support Representative, you will be the primary point of contact for our valued customers, assisting them with inquiries, orders, and providing exceptional service throughout their experience with us.
ABOUT US
We are a globally recognized leader in providing high-quality replacement parts and accessories for the material handling and industrial equipment industries. We are committed to delivering exceptional customer service and innovative solutions to our valued clients across the United States.
Our 4600 colleagues are the strength, heart and soul of our organization. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.
YOUR ROLE AND RESPONSIBILITIES
You’ll deliver services to customers of the USA Sales channel. This will involve:
- Solving customer inquiries about price, delivery and part specifications.
- Entering orders and return authorizations via phone and email
- Develop working relationships with departments across the company
- Assist with special project to grow sales revenue
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding product specifications, availability, pricing, and order status.
- Process orders, returns, and exchanges efficiently and accurately in accordance with company policies and procedures.
- Proactively identify and resolve customer concerns and issues to ensure customer satisfaction.
- Collaborate with internal teams including sales, logistics, and technical support to address customer needs effectively.
- Maintain up-to-date knowledge of company products, services, and promotions.
- Contribute to continuous improvement initiatives by providing feedback on processes and systems.
HOW TO SUCCEED
We’re looking for someone who thrives with a wide range of responsibilities. To join us you need:
- A minimum of 2 years of experience serving customers via phone and email.
- Proven experience in a customer service or support role, preferably within a sales-oriented environment.
- Knowledge and competence in Microsoft Office and/or Google Suite
- Knowledge and experience with order entry and navigating web sites
- Ability to organize, prioritize, and multi-task in a fast paced, changing environment to meet customer demands
- Exceptional communication and interpersonal skills, with the ability to engage effectively with customers and internal stakeholders.
- A positive attitude, strong work ethic, and a passion for delivering outstanding customer service.
BENEFITS
You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers tuition reimbursement, and our incredible dollar for dollar 401(k) match up to 6%. These benefits are available based on the number of hours you work. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.
We also offer:
- Hybrid work schedule
- Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
- Easily accessible office location
- Fitness/social area, employee gardens and more.
PEOPLE ARE AT OUR HEART
We are a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.
Questions?
Haily Park
haily.park@tvh.com
