Player Support Specialist

As a Player Support Specialist, you will be a part of our Customer Experience team which responds to millions of active users’ needs on a daily basis. You will manage ongoing support services for our games by responding to all types of player concerns and implementing solutions. We have compact teams that are working very autonomously and closely together. You will partner with other related teams to support our players in the best possible way. If you are passionate and forward-looking in your approach to game support and community management, join our team to be the vital connection between our product development teams and end users!

Must Have

• Collect and process incoming player tickets and respond to their needs
• Identify opportunities to improve player support standards
• Build meaningful and trustful player relationships thanks to your proactive and results-driven approach
• Actively play our games and have expert level knowledge about them
• Find and investigate issues, patterns, and trends in player requests
• Analyze and report player behaviors and metrics to product teams regularly based on community feedback
• Collaborate closely with other teams to ensure there is an effective feedback loop between our players and the product teams

Good to Have

• Analytical skills and strategic perspective to recommend solutions that will shape our products and enhance player satisfaction and engagement
• Daily operations and analysis with very careful attention to the detail

Perks & Benefits

• Fast-paced environment with a tight-knit and collaborative culture
• Never-ending learning and development opportunities
• Relevant conferences abroad to stay up to date with the latest industry trends
• Team events and trips
• We support your personal and professional development with challenging projects and regular feedback
• Full health benefits

As a Player Support Specialist, you will be a part of our Customer Experience team which responds to millions of active users’ needs on a daily basis. You will manage ongoing support services for our games by responding to all types of player concerns and implementing solutions. We have compact teams that are working very autonomously and closely together. You will partner with other related teams to support our players in the best possible way.

If you are passionate and forward-looking in your approach to game support and community management, join our team to be the vital connection between our product development teams and end users!

Here’s what you’ll do

• Collect and process incoming player tickets and respond to their needs
• Identify opportunities to improve player support standards
• Build meaningful and trustful player relationships thanks to your proactive and results-driven approach
• Actively play our games and have expert level knowledge about them
• Find and investigate issues, patterns, and trends in player requests
• Analyze and report player behaviors and metrics to product teams regularly based on community feedback
• Collaborate closely with other teams to ensure there is an effective feedback loop between our players and the product teams

Desired skills and experiences

• Proficiency in both written and spoken English
• University Degree
• An interest in mobile casual games

Areas in which you'll continue to grow

• Analytical skills and strategic perspective to recommend solutions that will shape our products and enhance player satisfaction and engagement
• Daily operations and analysis with very careful attention to the detail

Working at Peak

• Fast-paced environment with a tight-knit and collaborative culture
• Never-ending learning and development opportunities
• Relevant conferences abroad to stay up to date with the latest industry trends
• Team events and trips
• We support your personal and professional development with challenging projects and regular feedback
• Full health benefits