Business System Analyst

2 Months ago • 4-7 Years • Business Analysis

Job Summary

Job Description

Aeries Technology is seeking a Business System Analyst to join their Enterprise Business Systems team. The role involves bridging business needs with technical solutions, managing projects, and ensuring effective communication between stakeholders and technical teams. Responsibilities include assessing business impact, facilitating end-to-end project delivery, gathering and prioritizing requirements, conducting gap analysis, documenting business logic, managing daily ticket queues, and collaborating with cross-functional teams. Experience with various systems like Salesforce, Snowflake, PowerBI, Workato, Mulesoft, Marketo, Gong, Gainsight, Billing Systems, and Netsuite is desirable. A strong understanding of SaaS models and go-to-market teams is also preferred. The ideal candidate will possess excellent analytical and problem-solving skills, a business-oriented mindset, and the ability to adapt and learn new systems.
Must have:
  • Assess business impact and feasibility
  • Lead requirement gathering and prioritization
  • Conduct gap analysis
  • Work with developers on design
  • Manage daily ticket queues
  • Cross-functional collaboration
  • Document business processes and requirements
  • Salesforce configuration understanding
  • Analytical and problem-solving skills
  • Adaptability and eagerness to learn
Good to have:
  • Experience with Snowflake
  • Experience with PowerBI
  • Experience with Workato
  • Experience with Mulesoft
  • Experience with Marketo
  • Experience with Gong
  • Experience with Gainsight
  • Experience with Billing Systems
  • Experience with Netsuite
  • Familiarity with Go-to-Market teams

Job Details

  • Business System Analyst

Job Id: Aeries/191/25-26
Industry IT-Software / Software Services / testing
Location Bangalore
Experience Range 4 - 7 Years
Qualification Btech, BE
Open

Job Description
About Us
Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com
About Business Unit
Quickbase provides a cloud-based platform for creating business applications. The platform offers lowcode development, integration, and workflow orchestration. Quickbase also supports prototyping and application architecture
Roles and Responsibility

Business Systems Analyst

As a Business Analyst on the Enterprise Business Systems team, you will play a pivotal role in bridging business needs with technical solutions. Your responsibilities will span across understanding business processes, facilitating the delivery of key projects, and ensuring that requirements are effectively translated for both business stakeholders and technical teams. You’ll thrive in a collaborative environment where curiosity, problem-solving, and a proactive mindset are key. This role is not limited to supporting Salesforce but will be required to support other systems and applications in the Enterprise Business Systems ecosystem.

What You’ll Do:

Assess Business Impact: Evaluate incoming requests and projects to determine business impact, challenges, priorities, and feasibility.

End-to-End Project Facilitation: Lead requirement gathering and prioritization sessions, conduct gap analysis, and work with developers on design and implementation.

Data Analysis & Documentation: Partner with teams to analyze data, identify trends, and document business logic for effective data manipulation.

Process & Solution Documentation: Document current (As-Is) business processes, define business requirements, and design solutions to meet those needs.

Ticket Management: Manage daily ticket queues, ensuring timely and accurate responses.

Cross-Functional Collaboration: Work closely with other Business Analysts, Salesforce admins , and developers to deliver cross-functional solutions.

Integrated Systems Support: Collaborate with business stakeholders and external partners to support requests related to integrated systems beyond Salesforce.

Project Support: Assist Project Managers in planning, executing, and managing project deliverables, risks, and timelines.

Testing & Quality Assurance: Coordinate with technical teams and business stakeholders on unit testing, user acceptance testing (UAT), and end-to-end testing.

Process Documentation: Create, maintain, and present documentation including rules of engagement, pricing, and process maps to ensure adherence to internal policies.

Project Ownership: Proactively define and execute projects spanning systems, data management, process automation, data validation, lead generation, and process and tooling implementation.

Data Analysis & Reporting: Utilize Salesforce Reports/Dashboards to monitor provisioning workflows, uncover inefficiencies, and propose continuous improvements.

 

What You’ll Bring:

Salesforce Expertise: Strong configuration understanding —custom objects, automation workflows, validations, and data flows relevant to provisioning and sales operations.

Cross-System Support: Ability to think beyond the Salesforce ecosystem

Experience with other systems like Snowflake, PowerBI, Workato, Mulesoft, Marketo, Gong, Gainsight, Billing Systems, Netsuite.

Experience with Go-to-Market Teams: Familiarity with Go-to-Market teams (Sales, Marketing, Customer Success, Technical Support) and SaaS based models is desirable.

Business & User Requirements Management: Proven experience in managing business and user requirements to drive successful project implementations.

Salesforce Skills: Strong configuration understanding —custom objects, automation workflows, validations, and data flows relevant to provisioning and sales operations.

Business Acumen: Strong analytical and problem-solving abilities with a business-oriented mindset.

Adaptability & Eagerness to Learn: Ability to quickly learn new systems and processes in a dynamic environment.

 

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Mumbai, Maharashtra, India (On-Site)

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