Workplace Technology Engineer

About Us

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com

About Business Unit

Two Circles is a data-driven sports marketing agency that partners with over 400 sports properties to enhance fan engagement and drive revenue growth. Utilizing advanced analytics, the company offers services in rights management, ticketing, sponsorship sales, content creation, and strategy consulting.

Roles and Responsibility

About us

Two Circles is a global sports agency. We drive growth for sports properties by delivering deeper connections with fans, through the intelligent use of data and technology.

We work with some of the world’s biggest sports organisations – including the NFL, Premier League, Formula 1, AFL, Wimbledon, UEFA, Mumbai Indians, MCC, ECB and Cricket Australia – and have been named Sport Industry Agency of the Year on more than four occasions.

We are almost 1000 people, based out of 14 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.

You will join the team based in our new Two Circles office located in HITEC City, the heart of Hyderabad's thriving technology hub. Working in the office the majority of the week, with some flexibility to work from home when required, you'll experience the collaborative energy of engaging directly with talented colleagues, driving innovation, accelerating problem-solving, and enhancing your professional growth. Our team-oriented environment encourages creativity and open communication, helping us to build stronger connections and deliver exceptional outcomes for our clients. You’ll become part of a supportive community dedicated to shared success, providing an inspiring atmosphere in which to advance your career.

Role:

As a Workplace Technology Engineer at Two Circles, you will look after the tools and technologies our two circlers use remotely and and in our offices to successfully rewire sports. We run a mixture of Windows and Mac devices and leverage a variety of SAAS applications across our 15 locations. Those sites have minimal on-prem infrastructure other than collaboration tech and 3rd party commodity networking to assist hybrid working.

As a broader part of our Technology Operations team, this role works with our Service Manager, Workplace Tech Engineers, Information Security and other data and engineering specialists to share knowledge and deliver the best experience to our wider business. This role provides ample opportunities to influence the direction of Two Circles Technology Operations strategy, own the delivery of a wide range of work, and further develop your own knowledge of technologies, systems, approaches and practices.

The ideal background and skills we are looking for:

• 3-5 years experience in a similar role
• Highly proficient in Windows and Mac support
• Managing and configuring Office 365 and Azure Active Directory/Entra ID
• MDM with Microsoft Endpoint Manager/Intune
• Collaboration/unified communications tools and hardware (preferably Teams)
• Service Management practices, including incident/request, change and problem management, monitoring events and altering
• Awareness of Data Protection, Privacy and Governance principles, e.g GDPR
• Experience working as part of a geographically spread, follow-the-sun team, where clear remote communication and effective end-of-day handovers are essential, and being confident and capable of holding the fort during the hours when you are the only person online
• Application of modern workplace security practices

Experience with the following would also be beneficial:

• Altassain products (especially Jira)
• Broader Azure infrastructure stack
• Application Packaging
• ITIL Foundation
• Project Delivery
• Previous 2nd Line experience