IT Support Specialist M&A

Motorola Solutions is seeking a dedicated IT Support Specialist to join their M&A Integrations team. This role involves providing expert Tier 1 and Tier 2 IT support, acting as the technical point of contact for employees joining through acquisitions. The specialist will ensure a seamless Day 1 experience, facilitate rapid access to core systems, and offer empathetic support during migration from legacy environments to company standards. Key responsibilities include assisting with IT integration aspects of M&A projects, conducting IT orientation, monitoring KPIs, and managing service tickets.

Must Have

• Provide expert Tier 1 and Tier 2 IT support
• Serve as the technical point of contact for employees joining MSI through acquisitions
• Ensure a seamless Day 1 experience for acquired employees
• Facilitate rapid access to MSI core systems
• Assist with IT integrations aspects of Mergers & Acquisitions (M&A) projects
• Conduct IT orientation sessions to guide new users
• Monitor and report on critical integration KPIs
• Serve as the primary point of contact for IT-related M&A integration issues
• Provide high-level technical support for Identity and Access Management (IAM)
• Collaborate with security teams to ensure compliance
• Develop and maintain M&A IT integration playbooks, user guides, and documentation
• Minimum of 5 years of progressive experience in IT Support
• Demonstrated experience in conducting technical presentations and guiding users through onboarding processes and system migrations
• Bachelor’s degree in Information Technology, or a related field (or equivalent combination of education and experience)

Good to Have

• Excellent communication, presentation, and interpersonal skills
• Ability to articulate complex technical information to both technical and non-technical audiences
• Lead with empathy and patience during M&A transitions
• Adaptability to pivot quickly as integration timelines and priorities shift
• Strong organizational skills to manage multiple concurrent projects and service tickets

We are looking for a dedicated IT Support Specialist to join our M&A Integrations team. In this high-impact role, you will provide expert Tier 1 and Tier 2 IT support while serving as the technical point of contact for employees joining MSI through acquisitions. Your goal is to ensure a seamless Day 1 experience, facilitate rapid access to MSI core systems, and provide empathetic, high-touch support as users migrate from their legacy environments to our standards.

Scope of Responsibilities / Expectations:

• Assist with IT integrations aspects of Mergers & Acquisitions (M&A) projects, focusing on the Day 1 Readiness and seamless onboarding of acquired company employees.
• Provide comprehensive Tier 2 technical support and act as an escalation point and mentor for Level 1 teams, specifically regarding the Microsoft ecosystem and other corporate standard applications.
• Conduct IT orientation sessions to guide new users through MSI policies, login procedures, and standard software environments.
• Monitor and report on critical integration KPIs, including the status of PC deployments, domain migrations, and Support Onboarding.
• Serve as the primary point of contact for IT-related M&A integration issues, managing and escalating relevant service tickets.
• Provide high-level technical support for Identity and Access Management (IAM) for core applications during integration phases.
• Collaborate with security teams to ensure compliance and adherence to corporate IT standards throughout the M&A lifecycle.
• Develop and maintain M&A IT integration playbooks, user guides, and documentation to streamline current and future transitions.

Desired Background/Knowledge/Skills:

• Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical information to both technical and non-technical audiences.
• Lead with empathy and patience. M&A transitions are stressful for acquired employees. Must be able to de-escalate anxiety and provide reassurance.
• Must be adaptable to pivot quickly as integration timelines and priorities shift.
• Proven ability to document technical processes, create training materials, and maintain clear, concise playbooks for M&A integration.
• Strong organizational skills to manage multiple concurrent projects (M&A integrations, device deployments, migrations) and service tickets effectively.
• Experience with IT Service Management (ITSM) tools for tracking tickets, deployment status, and reporting.

Basic Requirements:

• Minimum of 5 years of progressive experience in IT Support
• Demonstrated experience in conducting technical presentations and guiding users through onboarding processes and system migrations
• Bachelor’s degree in Information Technology, or a related field (or equivalent combination of education and experience)