Director - Client Engagement and Digital Transformation

Aeries Technology is seeking a Director for Client Engagement and Digital Transformation to lead strategic client relationships and drive end-to-end transformation initiatives. This role involves advising C-level stakeholders, managing account growth, overseeing high-performing teams, and ensuring compliance and operational efficiency. The Director will also provide site leadership in Hyderabad, fostering a strong workplace culture and coordinating with corporate leadership to implement scalable operating models focused on automation and digitization.

Must Have

• Act as a strategic advisor to C-level stakeholders.
• Manage end-to-end client relationships.
• Lead high-performing transformation teams.
• Oversee transformation roadmaps, reporting, and governance.
• Monitor KPIs/SLAs and resolve escalations.
• Lead end-to-end transformation initiatives (automation, digitization).
• Partner with clients on governance and compliance frameworks.
• Provide local leadership and senior representation for the site.
• 15+ years of experience in account management, client partnership & transformation.
• Strong understanding of technology platforms and digital transformation.
• Proven track record of managing key accounts and client relationships.
• Skilled at managing expectations and handling escalations.
• Strong grasp of project management methodologies.

Good to Have

• Preferred industry experience: Technology / IT / ITES / Digital & e-commerce / SaaS / Tech consulting.
• Ability to build trusted relationships with senior client stakeholders.
• Experience overseeing multi-disciplinary delivery teams.
• Collaborative working style.
• Ability to thrive in fast-paced, high-growth, or ambiguous environments.
• Preference for candidates based in Hyderabad.

About Us

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com

About Business Unit

Corporate BU

Roles and Responsibility

Position Title: Account Management & Client Engagement

Type of employment: Full time

Experience: 15+ years

Qualifications: Postgraduate

Location: Hyderabad

Key Responsibilities:

Stakeholder & Account Management

• Act as a strategic advisor to C-level stakeholders on compliance, operational efficiency, and transformation initiatives.
• Manage end-to-end client relationships, ensuring alignment of service delivery with client expectations across functions.
• Lead high-performing transformation teams and collaborate cross-functionally with operations, IT, HR, TA and executive leadership.
• Oversee key deliverables including transformation roadmaps, reporting and governance.
• Monitor KPIs/SLAs, resolve escalations, and drive continuous improvement and client satisfaction.
• Support account growth through proactive engagement and trusted advisory support.

Transformation & Strategy

• Lead end-to-end transformation initiatives for client organizations, focusing on automation, and digitization across operations.
• Collaborate with global teams to drive change management and implement scalable, future-ready operating models.
• Deliver strategic insights and solutions on the internal controls as part of broader transformation programs.

Internal Controls & Governance

• Partner with clients to assess and align their governance and compliance frameworks, ensuring transparency and operational integrity.
• Collaborate with risk and compliance stakeholders to support audit-readiness, data integrity, and regulatory compliance as needed.

Site Leadership

• Provide local leadership and act as a senior representative for the Hyderabad/client site.
• Managing leadership visits, strategic reviews, and governance meetings as needed.
• Serve as a point of escalation and guidance for cross-functional teams on-site.
• Ensure effective communication and coordination between corporate leadership and Hyderabad operations.
• Foster a strong and cohesive workplace culture aligned with Aeries’ values and operational goals.

Qualifications & Experience

• 15+ years of experience across account management, client partnership & transformation.
• Preferred industry experience: Technology / IT / ITES / Digital & e-commerce / SaaS / Tech consulting.
• Strong understanding of technology platforms, enterprise systems, and digital transformation concepts.
• Ability to build trusted relationships with senior client stakeholders
• Proven track record of managing key accounts, client relationships, and growing accounts
• Experience overseeing multi-disciplinary delivery teams or programs on behalf of clients
• Skilled at managing expectations, handling escalations, and navigating complex client environments
• Strong grasp of project management methodologies
• Collaborative working style with both clients and internal teams
• Ability to thrive in fast-paced, high-growth, or ambiguous environments
• Preference will be given to candidates based in the Hyderabad location.

The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.