Renewal Specialist

Aeries Technology is seeking a Renewal Specialist to manage an assigned renewal portfolio, driving timely execution and growth through proactive customer outreach. The role involves managing renewal discussions, maintaining accurate data in Salesforce and Gainsight, identifying risks, and coordinating with sales and customer success teams. The specialist will ensure timely execution of contracts and contribute to process improvement initiatives.

Must Have

• Manage renewal portfolio and drive timely execution and growth.
• Drive renewal discussions and support multi-year contracts.
• Maintain accurate data and close dates in Salesforce and Gainsight.
• Proactively identify and flag renewal risks or delays.
• Coordinate with Customer Success and Sales on renewal strategy.
• Ensure timely execution of renewal quotes and contracts.
• Deliver regular status updates and ensure high data hygiene for forecasting.
• Participate in team cadences and process improvement initiatives.
• 2-5 years of experience in SaaS renewals, sales operations, or customer-facing support roles.
• Proficiency in Salesforce and Gainsight required.
• Strong attention to detail and commitment to data accuracy.
• Ability to handle high-volume renewal workflows with efficiency.
• Effective communicator with internal stakeholders and external customers.
• Self-motivated, organized, and responsive in a distributed team environment.

Good to Have

• Experience negotiating or supporting contract discussions.
• Familiarity with revenue forecasting and SaaS subscription models.
• Exposure to systems like CPQ, DocuSign, or billing tools.

About Us

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com

About Business Unit

Quickbase provides a cloud-based platform for creating business applications. The platform offers lowcode development, integration, and workflow orchestration. Quickbase also supports prototyping and application architecture

Roles and Responsibility

"Key Responsibilities

• Manage an assigned renewal portfolio by initiating engagement well in advance of contract expiration, driving timely execution and renewal growth through proactive customer outreach and commercial alignment.
• Drive renewal discussions with customers and support conversion to multi-year contracts
• Maintain accurate data and close dates in Salesforce and Gainsight throughout the renewal lifecycle
• Proactively identify and flag renewal risks or delays to the Manager
• Coordinate with Customer Success and Sales to align on account health and renewal strategy
• Ensure timely execution of renewal quotes and contracts in compliance with internal processes
• Deliver regular status updates and ensure high data hygiene for forecasting
• Participate in team cadences and contribute to process improvement initiatives

Qualifications

• 2-5 years of experience in SaaS renewals, sales operations, or customer-facing support roles
• Proficiency in Salesforce and Gainsight required
• Strong attention to detail and commitment to data accuracy
• Ability to handle high-volume renewal workflows with efficiency
• Effective communicator with internal stakeholders and external customers
• Self-motivated, organized, and responsive in a distributed team environment

Bonus Qualifications

• Experience negotiating or supporting contract discussions
• Familiarity with revenue forecasting and SaaS subscription models
• Exposure to systems like CPQ, DocuSign, or billing tools

This role is critical to the overall success of the renewal organization. The ideal candidate is a motivated individual contributor who takes ownership of their renewal pipeline, supports multi-year strategies, and ensures exceptional internal and external alignment"