Business Systems Analyst
About the job
Job Description
- Salesforce Configuration
- Data Analysis
- Integrations Experience
- Salesforce Object Schema
- Salesforce Flow
- CPQ Implementation
- Zendesk or Zapier
- ETL Processes
- Equity Benefits
- Health & Wellness
Why Attentive needs you
- Gather requirements from business stakeholders and refine into actionable items for technical development or research
- Develop and implement basic Salesforce changes that deliver a solution to business problems
- Understand business and technical priorities and ensure alignment with cross-functional teams and business stakeholders
- Understand our Salesforce data points and their impact on data dependent processes, automation, and analyses
- Own the maintenance and enhancement of essential processes within Salesforce and the Business System technology stack
- Provide support to team members on overall system design, integrations and enhancements
About you
- Bachelor’s degree in computer science, business, or related field and/or equivalent combination of education and experience
- 2+ years of experience implementing, configuring, and managing Salesforce environments
- Knowledge of Salesforce object schema and relationship
- Ability to build Salesforce Reports or query data using SOQL
- Understanding of Salesforce Flow automation
- Experience with the implementation and management of SaaS integrations for Salesforce such as Zendesk or Zapier
- Experience with Salesforce CPQ implementation and management is a plus but not required
- Experience analyzing large data set using Excel or Google Sheets
- Exceptional problem solving and analytical skills in relation to user processes and system gaps
- Familiarity with project management methodology such as Scrum-Agile and Kanban
- Understand system integration and ETL processes
- Strong verbal and written communications with ability to effectively communicate complex information to audiences at all levels of the organization
- Demonstrated ability to work effectively within a team in a fast-paced environment
- Demonstrated ability to set proper time and resource expectations with stakeholders
- Works effectively and diligently with or without deadlines
- Ability to work independently and collaborate effectively
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