Business Systems Analyst

22 Hours ago • 2 Years +

About the job

Summary_{By Outscal}

As a Business Systems Analyst, you'll be responsible for managing the scale, maintenance, improvements, and architecture of Salesforce and associated integrated applications. You'll need to gather requirements, develop solutions, and ensure alignment with business needs. Must-have skills include Salesforce configuration, data analysis, and experience with integrations.

Who we are

The Business Systems Analyst will be a key contributor on the Revenue Technology (“RevTech”) team, responsible for managing the scale, maintenance, improvements, and architecture of Salesforce and associated integrated applications. The Business Systems Analyst partners with business stakeholders to execute against short and long term needs, ensuring optimal configuration of applications in alignment with business needs. The role combines strategic responsibilities with hands-on technical work and day to day execution to drive innovation across the company, with a primary focus on Salesforce and its ecosystem.

Why Attentive needs you

Gather requirements from business stakeholders and refine into actionable items for technical development or research
Develop and implement basic Salesforce changes that deliver a solution to business problems
Understand business and technical priorities and ensure alignment with cross-functional teams and business stakeholders
Understand our Salesforce data points and their impact on data dependent processes, automation, and analyses
Own the maintenance and enhancement of essential processes within Salesforce and the Business System technology stack
Provide support to team members on overall system design, integrations and enhancements

About you

Bachelor’s degree in computer science, business, or related field and/or equivalent combination of education and experience
2+ years of experience implementing, configuring, and managing Salesforce environments
Knowledge of Salesforce object schema and relationship
Ability to build Salesforce Reports or query data using SOQL
Understanding of Salesforce Flow automation
Experience with the implementation and management of SaaS integrations for Salesforce such as Zendesk or Zapier
Experience with Salesforce CPQ implementation and management is a plus but not required
Experience analyzing large data set using Excel or Google Sheets
Exceptional problem solving and analytical skills in relation to user processes and system gaps
Familiarity with project management methodology such as Scrum-Agile and Kanban
Understand system integration and ETL processes
Strong verbal and written communications with ability to effectively communicate complex information to audiences at all levels of the organization
Demonstrated ability to work effectively within a team in a fast-paced environment
Demonstrated ability to set proper time and resource expectations with stakeholders
Works effectively and diligently with or without deadlines
Ability to work independently and collaborate effectively