(CAN) OMNI Customer Fulfillment Associate

4 Minutes ago • All levels • Customer Service • ~ $37,440 PA

Job Summary

Job Description

Working as an OMNI Customer Fulfillment Associate at Walmart Canada involves developing retail skills. This role focuses on picking, packing, and dispensing online orders, ensuring high-quality standards, accuracy, and adherence to strict safety and food hygiene. Key responsibilities include efficient order assembly from various temperature areas, meticulous packing with attention to product details and quantity, and selecting the freshest products. Associates must correctly document and label orders, optimize tote fill, and balance fulfillment tasks with customer interaction, supporting issue resolution. Maintaining a clean work area and operating equipment safely are crucial. The role also involves participating in continuous improvement initiatives and demonstrating flexibility.
Must have:
  • Efficiently pick and assemble orders from various temperature areas.
  • Pack orders with attention to detail, including product names, quantity, and codes.
  • Ensure products picked are of the highest quality (no damage, freshest selection).
  • Correctly document and label all orders.
  • Optimize tote fill for space efficiency while maintaining product quality.
  • Balance fulfillment responsibilities with customer interaction and issue resolution.
  • Adhere strictly to safety and food hygiene standards, maintaining a clean work area.
  • Operate material handling equipment safely and complete pre-inspection checks.
  • Be 16 years of age or older.

Job Details

Position Summary...

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction and loyalty. If you are looking for an exciting job in customer service or retail, working as an OMNI Customer Fulfillment Associate may be a great fit for you!

What you'll do...

1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers.

2. Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes.

3. Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.

4. Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.

5. Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.

6. Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.

7. Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values.

8. Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.

The minimum rate of pay for this position starts from $18.00. Rate of pay will be determined based on relevant experience.

Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Age – 16 or older

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

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About The Company

Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. When you join our Walmart family of brands (Sam's Club, Bonobos, Moosejaw and many more!), you’ll play a crucial role in shaping the future of retail, improving millions of lives around the world.


We are ecstatic to have been named a Great Place to Work® Certified May 2023 – May 2024, Disability: IN 2023 Best Places to Work, and Fast Company 100 Best Workplaces for Innovators 2023.


This is that place where your passions meet purpose. Join our family and build a career you’re proud of.

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