Care Account Operations Advisor

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Account Operations Advisors play an integral role in scaling Toast’s rapidly growing business by providing account maintenance, quality assurance of sensitive financial and tax information, supporting both our external customers and internal Sales and Customer Success teams. The success of the Account Operations team directly impacts the customer experience and satisfaction.

About this roll\* (Responsibilities)

• Become an expert in customer facing processes while delivering outstanding customer service via outbound phone calls, chat, and email.
• Manage a case queue and provide answers to questions regarding contracts, accounts, and tax details.
• Partner cross-functionally with Sales, Onboarding, Billing, Payments, and Finance teams throughout a customer's lifecycle to provide high-quality operational support.
• Continually identify opportunities to improve productivity for our team and our stakeholders.
• Demonstrate excellent attention to detail, double-check the accuracy of information and inputs in order to minimize onboarding and processing errors.
• Additional ad-hoc responsibilities as assigned.

Do you have the right ingredients\*? (Requirements)

• 2+ years of customer service experience in the escalations space
• Experience processing changes to customer accounts highly desired
• Extreme attention to detail and meticulous organization
• Strong technical aptitude
• Excellent written and verbal communication skills
• Confidence prioritizing and making time sensitive decisions in a fast-paced environment
• Excellent time management and strong sense of urgency
• Relentless problem-solver
• Prior experience with Salesforce or other CRM tool is a plus

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

\*Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Pay Range

$55,000—$55,000 USD

**Diversity, Equity, and Inclusion is Baked into our Recipe for Success**

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.