Care Pro Training Associate

As a Care Pro Training Associate your mission is to ensure every new Care Professional (Care Pro) we bring onto our platform has the right skills, mindset, and empathy to deliver safe, high-quality care to our clients. You will assess each candidate’s caregiving abilities, vet them for hire, and ensure they meet our rigorous standards. You’ll lead high-volume virtual orientations, serving as the final interviewer in the candidate journey. You'll evaluate caregiving competencies, confirm alignment with our values, and set clear expectations for success on the platform. In addition, you'll support continued development and high performance by delivering targeted training to current Care Pros on specialized topics such as dementia care, mobility support, safety protocols, compassionate care, and effective communication. Your work will help uphold the excellence and trust our clients expect.

Key Responsibilities

• Conduct 10 or greater orientations per week, providing an engaging and informative onboarding experience to candidates
• Assess each candidate’s caregiving skills and judgment through real-time interactions, discussions, and scenario-based evaluations
• Ensure candidates meet Honor’s high standards of care, empathy, professionalism, and safety before final hiring decisions
• Clearly communicate company policies, expectations, and performance standards
• Collaborate with internal teams to keep Care Pro records and status up-to-date
• Lead skill reassessments and upskilling sessions for tenured Care Pros to support ongoing development and safe delivery of care when needed
• Assist with the gathering and accurate completion of pre-hire candidate documentation like I-9’s
• Complete post-orientation administrative tasks and documentation required to move candidates through the hiring process

Qualifications & Competencies

• 2 years experience teaching, training, or facilitating employee onboarding
• At least 1 years experience providing caregiving experience preferred
• Excellent verbal communication; able to effectively present complex information to a range of audiences in a manner that is engaging, easily understood, and builds Care Pro excitement for employment at Honor. Virtual presentation experience required
• Excellent organizational skills to track and assist a high volume of candidates through the orientation and training process. High accountability for owning timely completion of any required follow up tasks.
• High judgement, strong interpersonal and observational skills in order to evaluate/monitor quality and progress of Care Pros
• Service orientation - quickly builds trust and rapport with training attendees
• Exemplary attention to detail and time management skills
• Ability to prioritize and manage workload; understands what tasks need to be completed each day, actively escalates as needed for support or clarification
• Adaptable to new processes and change. Adept at navigating through change and a willing contributor to drive improvements