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CCaaS Architect & Developer-Manager

Karnataka, India (On-site)

CCaaS Architect & Developer-Manager

2 Months ago • 8 Years + • Data Analyst

About the job

14 skills required for this role

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construct

soap-web-services

azure

data-visualization

aws

sql

tableau

power-bi

data-analytics

business-intelligence

postgresql

innovation

oracle

game-texts

Job Description

As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. You will be responsible for internal & external stakeholder management, forecasting and defining project milestones/timelines, familiarizing yourself with estimation models (Fixed Bid, T&M), understanding the CCaaS domain, CCaaS Application Development, contact center solution design, and in-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities. You will also be responsible for governance & communication skills, hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms, Instance creation & setup, Configuration, Application Development, CCaaS integration with CRM, ITSM & other host application, SIP Trunking, understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS, providing effective real-time demonstrations of CCaaS & AI (Bots) platforms, working on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS), high proficiency in defining top-notch customer facing slides/presentations, and proficiency in data visualization tools like Tableau, Power BI, Quicksight and others.

Must have:

Internal & External stakeholder management
Forecast & define project milestones/timelines
Familiar on estimation models (Fixed Bid, T&M)
Familiarity with the CCaaS domain
CCaaS Application Development
contact center solution design
In-depth knowledge of CCaaS platforms
Governance & communication skills
Hands-on configuration of CCaaS platform
Implementation of Contact Centre platforms
Instance creation & setup
Configuration
Application Development
CCaaS integration with CRM
ITSM & other host application
SIP Trunking
Understanding of enterprise integration ingredients
REST APIs or SOAP web services
SQL,MY SQL, Oracle , PostgreSQL
Dynamo DB, S3, RDS
Effective real time demonstrations of CCaaS & AI (Bots) platforms
High volume presales consulting engagements
Solution design document definition
Commercial construct (CCaaS)
Proficiency in defining top notch customer facing slides/presentations
Proficiency in data visualization tools

Good to have:

Experience in CPaaS platforms (Twilio, Infobip)
Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud)
High velocity Presales solution consulting engagements (RFP, RFI, RFQ)
Defining industry specific use cases

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Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Data, Analytics & AI

Management Level

Manager

Job Description & Summary

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge.

As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights.

Years of Experience: Candidates with 8+ years of hands on experience

Must Have:

Internal & External stakeholder management
Forecast & define project milestones/timelines
Familiar on estimation models (Fixed Bid, T&M)
Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design.
In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities
Governance & communication skills
Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms ,Instance creation & setup ,Configuration ,Application Development ,CCaaS integration with CRM , ITSM & other host application ,SIP Trunking
Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS
Provide effective real time demonstrations of CCaaS & AI (Bots) platforms
Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS)
High proficiency in defining top notch customer facing slides/presentations
Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others

Nice to Have:

Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service
Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics
Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ)
Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc)
Defining Business Case

Preferred skills

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Minimum years experience required

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Additional application instructions

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Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

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Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

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About The Company

PWC

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At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.

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