Chief of Staff, EU CEO

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

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⭐Our CEO team

Monzo EU is hiring for a Chief of Staff to the CEO. This person will work alongside the CEO and their EA to amplify the impact of the Chief Executive’s role. Your primary responsibility will be ensuring our Chief Executive is effective in their role. This means supporting them in their day-to-day relationships with their direct reports and company-wide engagement, as well as with broader stakeholder management including regulators, investors/shareholders and of course the Board from time to time.

🔑You’ll play a key role by...

• Serving as liaison between staff, executives, senior leaders, and CEO, regarding company culture, Monzonaut wellbeing, project updates, proposals, and planning
• Working closely with the EU leads on strategy and execution including helping them manage key data and metrics related to company KPIs
• Building and developing relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with CEO and executives on policies, processes and operational programs
• Serving as a subject matter expert in Monzo business operations, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications

🤩 We’d love to hear from you if…

• Are experienced and effective at prioritisation at a tactical and strategic level, with clear examples of helping a C-level executive work more effectively
• Are great at stakeholder management at all levels across a company including, partnering with C-level executives and working with VPs across technical and business teams
• Have experience in planning and leading strategic initiatives, including organisational planning and headcount planning
• Are an excellent communicator, in line with our Monzo Tone of Voice
• Are highly analytical and proficient with our full data stack including all of the following: Looker, Excel, SQL, Python (basic), GSuite, Adobe and Webflow
• Have experience with budget management and financial modelling
• Are an ex-consultant or have consulting experience with a focus on operations management
• Have experience as a people leader and manager
• Are experienced in working directly with Engineers, Data Analytics and Data Scientists
• Are a nimble business mind with a focus on developing creative solutions

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌What’s in it for you

💰€76,000 - €93,000 base salary ➕ share options.

📍This role will have a hybrid working model, based in our Dublin office 2 - 3 days a week.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

🏝 Annual Leave 34 days including public holidays (24 holiday days + 10 public holidays)

📚€1,200 learning budget each year to use on books, training courses and conferences.

🏥Private healthcare scheme

💰Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%

💛Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling

🌈 The application journey has 4 key steps

• Introduction call with a member of the hiring team
• Initial call with the hiring manager
• Experience interview(s)
• Final round Leadership and Collaboration interview

This process should take around 2-3 weeks. Your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-ÉS1

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊