Client Account Representative

About Us

At Catch Vibe Voice, we specialize in building powerful communication strategies that connect people and ideas. With a deep understanding of the evolving communication landscape, we help clients strengthen their brand voice, engage their audiences effectively, and deliver clear and consistent messaging. Our team values creativity, precision, and impact—providing tailored communication solutions that drive real results.

Job Description

We are seeking a motivated and detail-oriented Client Account Representative to join our Cleveland team. This position involves managing client accounts, ensuring service satisfaction, and supporting client retention and growth. The ideal candidate will be organized, professional, and dedicated to providing outstanding service.

Responsibilities

• Serve as the main point of contact for assigned client accounts

• Build strong relationships with clients and understand their business needs

• Monitor and manage client satisfaction through consistent follow-up and support

• Coordinate with internal departments to ensure timely and accurate service delivery

• Identify opportunities to expand services or resolve issues proactively

• Maintain up-to-date records of client interactions and account information

• Assist with onboarding new clients and providing product/service guidance

Qualifications

• Proven experience in customer service, account management, or related field

• Strong communication and problem-solving skills

• Ability to manage multiple accounts with attention to detail

• Proficient in Microsoft Office Suite and CRM platforms

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• Professional, reliable, and capable of working independently or in a team setting

Benefits

• Competitive salary between $56,000 and $62,000 per year

• Opportunities for professional growth and internal advancement

• Ongoing skill development and training

• Supportive and collaborative work environment

• Full-time schedule with consistent hours