Client Engagement Supervisor

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

What does a Client Engagement Supervisor do at Hogarth?

A Client Engagement Supervisor takes a leadership role and is responsible for managing the entire life cycle of a project through the Hogarth Studios (Detroit, UK and NY). Major responsibilities include building trusting relationships, delivering smart solutions for client needs and creatively problem-solving to ensure that client experiences with Hogarth are positive and rewarding.

In addition, a Client Engagement Supervisor will ingest, estimate, track budgets, resource talent, meet deadlines for deliverables and bill for a variety of projects on a day-to-day basis. You will be the liaison between Hogarth, its clients and agency leads and internal Hogarth teams and must have a deep understanding of design and production execution across all media types.

Reporting lines and key stakeholders:

This role reports to the Client Engagement Director, Detroit.

You will work closely with the client, production, and finance.

Requirements

• Build long-term, trust-based relationships with clients/agency leads and create positive experiences for all who interact with Hogarth/Makerhouse
• Provide working solutions and education about Hogarth capabilities and processes to clients for successful execution of their projects
• Ensure clear team communication and effective execution of projects
• Understand and implement the process of managing projects in Hogarth, including opening, creating detailed estimates, tracking project budgets and billing projects
• Provide client with estimates within 24 hours (unless otherwise specified), and upon estimate approval, actively ensure that PO’s are procured in a timely fashion
• Coordinate with Resource Managers to identify and manage resources within Hogarth (Design and Multi-Channel Production, Video & Post-Production, Art Production, Print Production and CGI production) to successfully complete projects on time and within budget
• Collaborate with Hogarth Finance to resolve any financial concerns
• Provide continuous oversight and solutions to effectively manage progress on ever-changing dynamic projects
• Maintain clear documentation of job history
• Communicate effectively with all Hogarth functional area leads to ensure cross-functional projects run smoothly
• Identify opportunities and develop measures to improve work process and quality of end product
• Accurately record time spent on projects

KNOWLEDGE AND SKILLS

• Possess an understanding of current software technologies including the Microsoft Office Suite.
• Possess an understanding of current production methods and technologies used to prepare files for output, delivery and storage (Design, CGi, Retouching, Video/Post Production, Print Production)
• Detailed timeline management, organization, problem solving and management of many different teams/disciplines to execute complex production projects.
• Ability to estimate and track budgets on projects

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Advertising or Business preferred
• At least 5 years of experience in account and/or project management with the ability to maintain and foster strong client relationships, preferably in advertising, design and production

#LI-KN1 #LI-HYBRID

Our Hogarth Values:

Hands on

No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners.

Honesty

We are real and authentic – with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It’s not always easy but it’s always worth it.

Heart & Soul

We bring heart to everything we make. Passion, pride and relentless drive push us beyond “good enough” ––because we care deeply about our craft, and we’re always chasing better. We love what we do, and it shows.

Happy Family

Creating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor.

Hungry

Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please contact careers@hogarth.com if you need the job advert or form in another format.

Data

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.