Language Quality Lead

The role:

The Language QA Lead will be responsible for aligning internal and external QA processes, expanding audit capacity through AI and automation, and leading the evaluation, selection, and implementation of Language Quality Management System (QMS). This role will work closely with Language QA teams, Vendor Management, Training, Localization Global Delivery and Engineering to improve quality standards, identify performance trends, and drive efficiency.

Requirements:

• Oversee and enhance Language QA operations, this role will drive scalability, automation, and process improvements, ensuring consistent quality across customer accounts.
• Align internal and external QA processes to create a scalable, standardized quality framework.
• Adapt the QA program to support new language service offering such as AI translation/transcreation.
• Track and analyze performance metrics, using QA insights to maintain high service standards.
• Identify trends, performance gaps, and areas for improvement by leveraging QA data, customer feedback, and survey insights.
• Generate regular reports summarizing findings and recommendations for leadership.
• Work cross-functionally with Training, Localization Global Delivery, Localization Engineering and Vendor Management to implement process improvements.
• Implement AI-driven automation to increase audit frequency and enhance QA accuracy with performance analytics.
• Ensure QA practices comply with regulatory requirements by collaborating with Compliance & Risk teams.
• Champion efficiency initiatives that improve customer experience and drive continuous improvement.

Key Qualifications

• 2-4 years of experience in language QA management within localization industry.
• Proven ability to develop, refine, and execute QA programs at scale.
• Strong analytical mindset with the ability to interpret data and drive actionable improvements.
• Excellent organizational and project management skills to handle multiple initiatives effectively.
• Experience collaborating across teams to enhance QA processes, training, and operational efficiency.
• Solid understanding of regulatory compliance, industry best practices, and quality standards.
• Exceptional communication skills—both written and verbal—with the ability to influence and align stakeholders.
• Familiarity with privacy, compliance, regulatory and ISO requirements is a plus.