Client Operations Security and Fraud Prevention Analyst (Mandarin Speaker)

1 Month ago • 2 Years + • Cyber Security

Job Summary

Job Description

Interactive Brokers Group is seeking a Security and Fraud Prevention Analyst for their Client Operations team. The role requires a motivated, analytical, and methodical individual with financial services experience and strong Mandarin language skills. Responsibilities include conducting verbal and video verification calls with clients in English and Mandarin for KYC checks and fraud investigations, verifying government IDs, and gathering intelligence on scam methods. The analyst will guide clients through technical verification processes, document client interactions meticulously, identify fraud patterns, and support the team with client communications. A deep understanding of SEC and FINRA regulations is essential. The company is known for its cutting-edge technology and client commitment, serving clients in over 200 countries.
Must have:
  • 2+ years experience in financial services, compliance, KYC, or fraud prevention
  • Professional fluency in English and Mandarin
  • Understanding of SEC and FINRA regulations
  • Experience with sensitive financial client communication
  • Exceptional documentation skills with attention to detail
  • Ability to remain composed in high-pressure situations
Good to have:
  • Analytical approach to problem-solving
  • Organized, practical, good attention to detail
  • Excellent communication (spoken and written) and interpersonal skills
  • Ability to build rapport and handle objections
  • Ability to learn new information and technology platforms
  • Ability to navigate multiple computer applications while interacting with clients
Perks:
  • Discretionary annual bonus (cash and stock)
  • Private healthcare insurance
  • Recreational pass on discount (AYCM XL package)
  • Daily food allowance in the office
  • Monthly BKK pass
  • Hybrid way of working (2 days home office/week)
  • Modern office in the heart of Budapest with free amenities
  • Great atmosphere with friendly and exceptional colleagues, frequent company outings

Job Details

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Position

IBIE seeks a Security and Fraud Prevention Analyst for its Client Operations—Security and Fraud Prevention (SFP) team. We seek a motivated, analytical, and methodical individual with a background in the financial services industry, strong Mandarin language skills, and a professional demeanour to join an exciting team that will help shape one of the world's strongest trading and brokerage brands. The ideal candidate will display passion, integrity, commitment, drive to deliver a positive, differentiated service and a deep understanding of compliance requirements under SEC and FINRA regulations.

Responsibilities

  • Conduct verbal and video verification calls with clients in both English and Mandarin to assist with Know Your Client (KYC) checks and fraud
    investigations.
  • Ability to verify government IDs on video verification calls by matching the data to our records and identifying potential fraud indicators.
  • Perform outreach to fraud victims to gather detailed information and intelligence about scam methods and vulnerabilities.
  • Guide clients through technical verification processes and 2FA setup in English or Mandarin, providing clear instructions adapted to their varying technical proficiency levels.
  • Maintain comprehensive documentation of all client interactions with precise details (date, time, responses, red flags), focusing on factual
    recording and maintaining standards that would withstand regulatory scrutiny or legal proceedings.
  • Identify unique fraud patterns through client communication and collaborate with case managers on countermeasures.
  • Support the broader team by handling English and Mandarin client communications based on business needs.

Qualifications, Skills & Attributes

Minimum qualifications:

  • 2+ years' experience in financial services, compliance, KYC or fraud prevention roles.
  • Professional fluency in English and Mandarin (native or near-native proficiency in both).
  • Understanding of SEC and FINRA regulatory requirements.
  • Experience with client communication in sensitive financial matters.
  • Exceptional documentation skills with attention to detail.
  • Ability to maintain composure in high-pressure situations while following strict protocols.

Required skills:

  • Analytical approach to problem-solving.
  • Organized, practical, good attention to detail.
  • Excellent communication (spoken and written) and interpersonal skills.
  • Ability to engage and maintain a conversation with clients.
  • Ability to build rapport, handle objections and actively steer communications to collect required information and assist.
  • Ability to learn and adapt to new information and technology platforms.
  • Navigating multiple computer applications while interacting with clients.

Company Benefits & Perks

  • Discretionary annual bonus (cash and stock)
  • Private healthcare insurance
  • Recreational pass on discount (AYCM XL package)
  • Daily food allowance in the office
  • Monthly BKK pass
  • Hybrid way of working (2 days home office/week)
  • Modern office in the heart of Budapest with free amenities
  • Great atmosphere with friendly and exceptional colleagues, frequent company outings.
    *The benefits package will be reviewed regularly and may be subject to change.

 

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About The Company

Interactive Brokers Group, Inc. (NASDAQ: "IBKR") is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisers, and introducing brokers. For over 40 years, Interactive Brokers has been the pioneer of the electronic trading revolution. We rapidly scaled from a small U.S. options market-maker into a sizable global trading firm by leveraging the power of technology and automation. We are committed to delivering value through technological innovation and providing our clients with unprecedented access to global markets at the lowest cost.

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