Application Support Group Agent – New Accounts Team (French/Spanish Speaking)

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Position Overview

Interactive Brokers Group has been consistently at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. Interactive Brokers is regularly recognized as a leader in the financial services industry.

We are seeking a motivated and detail-oriented Application Support Agent to join our New Accounts Team in Dublin. In this client-facing role, you will support the onboarding process for new clients across Europe, ensuring regulatory compliance, delivering excellent service, and helping maintain the efficiency of our account setup procedures.

This is an ideal opportunity for someone who is tech-savvy, multilingual, and looking to grow within a global fintech organization.

Key Responsibilities

• Provide client support to institutional and retail clients via phone, ticketing system, and live chat, assisting them throughout the account opening process
• Validate documentation related to new account openings under European regulations
• Communicate with clients, sales representatives, and internal departments
• Collaborate with cross-functional teams to troubleshoot account setup and verification issues
• Perform AML and KYC checks by cross-referencing internal and external databases
• Ensure all onboarding steps comply with internal policies and regulatory standards
• Maintain a professional and client-focused attitude in all communications

Qualifications & Skills

• Commercial apprenticeship or relevant experience
• Fluency in English with advanced Spanish and/or French language skills
• Strong communication skills and ability to work independently
• Proficient in PC usage and internet-based tools
• Self-confident, organized, and capable of multitasking
• Interest in financial markets, regulation, or client operations is a plus

What We Offer

• Hybrid working model (3 days in office)
• Office location: North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7
• Competitive compensation packages including private healthcare, pension, life insurance, income protection, and discretionary annual bonus
• Global Employee Assistance Program
• Cycle to work scheme and Tax Saver commute scheme
• Free lunch for all employees working from the office, up to a value of 14.50 euro per day