Customer Advisor (French-speaking) - Combined Services - Remote Work

Concentrix, a global technology and services leader, is seeking a French-speaking Customer Service Representative for a remote position in Portugal. This role involves providing support for customer inquiries related to application usage, account creation, balance management, and service features, primarily through inbound calls. The company offers extensive training, career development programs, and a supportive environment for professional growth.

Must Have

• High level of French (written and oral)
• Excellent writing and communication skills
• Proactive, results-oriented, motivated, and able to work in a team
• Experience in customer service

Perks & Benefits

• Full-time with indefinite contracts (negotiable)
• Competitive salary and performance bonus
• Refer a Friend bonus opportunities
• Remote work in Portugal
• Comprehensive paid training on the company and the project
• Career development programs

Discover the power of a game-changing career

Are you looking for the future? We are a global technology and services leader powering the brands of the future. We help well-known brands - the ones you use every day - improve their businesses through technology and integrated solutions, in over 70 countries. We are proud to be recognized with awards such as "World's Best Workplaces", "Best Companies for Career Growth" and "Best Company Culture", year after year.

If you are looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote Work), you will be part of our team of game-changers who power the brands of the future in technology, finance, travel, fashion, healthcare, and more.

Professional and personal development

We will provide you with all the training, cutting-edge technologies, and ongoing support you will need to succeed. At Concentrix, there is real potential for career and personal growth. In fact, nearly 80% of our managers and leaders are promoted internally! That's why we offer a range of FREE learning and development programs designed to put you on the path to the career you've always envisioned.

What you will do in this role

As a customer service representative within our team, you will:

• Provide assistance for customer inquiries related to application usage, primarily through inbound calls.
• Answer questions about account creation and balance management.
• Inform the customer of all service features.
• Create and update customer records and databases.

Your qualifications

Concentrix will be a perfect fit for you if:

• You have a high level of French (written and oral).
• You have excellent writing and communication skills.
• You are proactive, results-oriented, motivated, and able to work in a team.
• You have experience in customer service.

If you think you don't have all the assets, we still encourage you to apply. We will do our best to find the right position for you, whether it's this one or another.

What are your benefits

In this role, we offer benefits that help you support a unique lifestyle:

• Full-time with indefinite contracts (negotiable based on your experience and our client's needs).
• Competitive salary and performance bonus.
• Refer a Friend bonus opportunities.
• Remote work in Portugal.
• Comprehensive paid training on the company and the project you will be working on.
• Career development programs.

Discover your best self!

If all this sounds like the ideal next step in your professional journey, we want to get to know you. Apply today and find out why over 440k+ game-changers worldwide call Concentrix their "employer of choice".

Concentrix is an Equal Opportunity Employer

We are proud to be one team, one company, globally. We are committed to providing equal employment opportunities to all applicants and creating a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Job eligibility

In accordance with Portuguese law, only candidates legally authorized to work in Portugal will be considered for this position.