Customer Service Representative (Italian-speaking) - Fraud Prevention

Concentrix is seeking a Customer Service Representative for an on-site role in Lisbon, Portugal. This position involves contacting third parties to verify payment information, managing incoming calls and emails, and ensuring data confidentiality. The role requires high proficiency in Italian and fluent English, excellent communication, empathy, and analytical skills. The company offers career growth opportunities, comprehensive training, and various benefits, aiming for operational excellence and customer journey improvement.

Must Have

• High level of Italian (written and oral)
• Fluent in English (B2)
• Excellent writing and communication skills
• Empathy and team spirit
• Ability to identify customer needs and propose fast solutions
• Proactive, results-driven, self-motivated
• Analytical ability
• Comfortable with hardware/software tools

Perks & Benefits

• Full-time with indefinite contracts (negotiable)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and project
• Career development programs

Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Contact third parties abroad by telephone and/or e-mail in order to verify their payment information.
• Manage incoming calls and emails
• Treat all data with extreme confidentiality
• Meet and exceed contractual goals

Your qualifications

Concentrix is a great match if you:

• Have a high level of Italian (written and oral) and fluent in English (B2)
• Have excellent writing and communication skills coupled with empathy and team spirit
• Love to identify the customers’ needs and propose fast solutions
• Are proactive, results-driven, self-motivated, and a great team player
• Have analytical ability and are comfortable with hardware/software tools

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.