Bilingual Customer Service Rep (French-English)

Roadside Protect is committed to delivering the best emergency roadside assistance experience for our customers. The Bilingual Customer Service Representative (French-English) is responsible for coordinating emergency assistance services of our clients while working in a team environment. This full-time, onsite position primarily involves phone work in a call center, providing excellent customer service, answering inbound calls, documenting actions, and resolving issues following standard operating procedures.

Must Have

• Answer inbound calls and provide solutions to customers and clients
• Document actions by completing forms, reports, logs, and records
• Maintain a high morale within team
• Obtain situational information by ascertaining the nature of the problem, implement correct course of action
• Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions
• High school diploma or equivalent
• Excellent verbal and written communication skills in both French and English
• Punctuality, organizational skills, and ability to prioritize and multi-task
• Work well under pressure and stressful situations; exhibit emotional control
• Intermediate skills in MS Word, MS Excel, MS Outlook; Internet savvy
• Work comfortably on a computer with accurate typing skills of 40 wpm
• Attention to detail and accuracy
• Professionalism in dealing with both internal and external contacts required
• Strong team player with ability to interact with all levels of staff in the company
• Self-starter; takes ownership of his/her work product
• Applicants must be 18 years or older

Good to Have

• Prior dispatching experience is a plus

Perks & Benefits

• Opportunities for professional growth and continuous learning
• Attractive benefits including a generous 401k match
• A collaborative, dynamic and international work environment
• Conveniently located with easy highway access
• Onsite gym and massage chairs

Company Description

Help us shape the future of service and create exceptional customer experiences for global brands. Discover your career at Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 25 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of technical and digital services.

To achieve the ambitious objectives of our recently acquired company in Itasca (Roadside Protect Inc.) we are looking for a POSITION to join our team. Roadside Protect is a strong provider of towing and roadside administration services in the U.S. and Canada and we are committed to delivering an excellent emergency roadside assistance experience for our customers. By connecting both companies, Roadside Protects deep regional industry knowledge is brought together with Bosch’s technology and service expertise, and global service setup.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

What we offer

• The chance to make a real impact thru opportunities for professional growth and continuous learning.
• Our people are what make us remarkable. This is why we recognize our associates’ contribution with attractive benefits including a generous 401k match.
• A collaborative, dynamic and international work environment
• We are conveniently located with easy highway access, onsite gym and massage chairs.

Job Description

Position Summary: Roadside Protect is committed to delivering the best emergency roadside assistance experience for our customers. The best experience means a satisfied customer who has their emergency situation handled efficiently and timely by an understanding and empathetic team. The Bilingual Customer Service Representative (French-English) is responsible for coordinating emergency assistance services of our clients while working in a team environment. This position is expected to provide excellent customer service and consist primarily of phone work in a call center atmosphere. This is a full time, onsite position.

General Position Responsibilities:

In detail, the general tasks, and objectives of this position are:

• Answer inbound calls; and provide solutions to customers and clients
• Document actions by completing forms, reports, logs, and records
• Maintain a high morale within team
• Obtain situational information by ascertaining the nature of the problem, implement correct course of action
• Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, activities, and responsibilities may change at any time with or without notice to meet the needs of the business.

Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication skills in both French and English
• Punctuality, organizational skills, and ability to prioritize and multi-task
• Work well under pressure and stressful situations; exhibit emotional control
• Intermediate skills in MS Word, MS Excel, MS Outlook; Internet savvy
• Work comfortably on a computer with accurate typing skills of 40 wpm
• Prior dispatching experience is a plus
• Attention to detail and accuracy
• Professionalism in dealing with both internal and external contacts required
• Strong team player with ability to interact with all levels of staff in the company
• Self-starter; takes ownership of his/her work product
• Prolonged periods of sitting at a desk and working on a computer.
• Applicants must be 18 years or older

Additional Information

All your information will be kept confidential according to EEO guidelines.