As Teamlead RTM at Concentrix, you will lead a dynamic team, ensuring optimal resource deployment and smooth operational activities to achieve key performance indicators. You will monitor real-time performance, react quickly to changes, and develop processes to improve efficiency and customer satisfaction. This role involves close collaboration with various stakeholders to balance demand and supply, and reporting results to management.

Must Have

• Lead the Real-Time Management (RTM) team and develop employees.
• Ensure correct capacity and real-time deployment of employees to achieve KPIs.
• Monitor real-time performance and quickly respond to changes in demand or supply.
• Develop and implement processes and tools to increase efficiency and improve customer satisfaction.
• Collaborate with stakeholders to optimize resource deployment.
• Report results and advise management on improvements or risks.
• Minimum HBO work and thinking level, preferably a business or operational degree.
• Experience in a leadership role within Real-Time Management or similar.
• Knowledge and experience with Workforce Management (WFM) and KPI management.
• Strong analytical skills and ability to adapt in dynamic environments.
• Excellent communication skills, operational and strategic thinking.
• Experience with planning software and Microsoft Excel.

Perks & Benefits

• Challenging role with room for personal input.
• Informal work atmosphere and great colleagues, with focus on fun and teambuilding.
• Market-conform salary (payment in SRD or EURO).
• 8% holiday allowance.
• 100% health insurance reimbursement (family members can be insured after one year).
• Travel allowance and loyalty bonus.
• Access to various study programs for professional development.

Teamlead RTM

Workforce Management (WFM)

Location

Paramaribo, Suriname

Language

English

Description

Teamlead Real-Time Management

Do you want to lead a dynamic team and contribute to optimal customer experience at a global leader in customer contact?

At Concentrix, we are committed to helping companies provide their customers with the best service. To strengthen our team, we are looking for a Teamlead Real-Time Management (RTM) who will play a key role in achieving our operational objectives. Are you a natural leader with experience in real-time management? Then we are looking for you!

What will you do?

As Teamlead RTM, you are responsible for igniting the engine of our real-time processes and optimally deploying resources to achieve operational objectives. You manage a team of Real-Time Managers and ensure that all operational activities run smoothly, from daily planning to adding resources when needed. You work closely with other departments and stakeholders, including Operations, Capacity Management, and your client, to improve performance and ensure the right balance between supply and demand.

Your main responsibilities:

• Leading the Real-Time Management (RTM) team and developing employees.
• Ensuring the correct capacity and real-time deployment of employees to achieve KPIs.
• Monitoring performance in real-time and quickly responding to changes in demand or supply.
• Developing and implementing processes and tools that increase efficiency and improve customer satisfaction.
• Collaborating with various stakeholders, from operational to strategic level, to achieve optimal resource deployment.
• Reporting results and advising management on potential improvements or risks.

Who are you?

You are a born leader with experience in real-time management and Workforce management. You have a keen eye for detail and a proactive work attitude. In addition, you recognize yourself in the following characteristics:

• Minimum HBO work and thinking level and preferably a completed education in a business or operational direction.
• Experience in a leadership role within Real-Time Management or a similar function.
• Knowledge of and experience with Workforce Management (WFM) and KPI management.
• Strong analytical skills and the ability to quickly switch in dynamic environments.
• Excellent communication skills and the ability to think both operationally and strategically.
• Experience with planning software and Microsoft Excel.

What do we offer you?

At Concentrix, you get the opportunity to work in an international and dynamic environment, where innovation and collaboration are central. We offer:

• A challenging position as Teamlead RTM, within a team where there is a lot of room for personal input.
• An informal working atmosphere and great colleagues where fun comes first. We offer plenty of room for team building (outings, events, etc.).
• A market-conform salary (payment of your choice in SRD or EURO).
• We offer good secondary employment conditions such as:
• 8% holiday allowance;
• 100% reimbursement of health insurance (insuring family members possible after one year of employment);
• Travel allowance and a loyalty bonus;
• Use of various study programs to further develop yourself.

Why work at Concentrix?

Concentrix is a global leader in customer experience solutions, with a focus on customer satisfaction and innovation. We believe in the power of teamwork, and with us, you get the chance to make an impact within an energetic and ambitious team. As Teamlead RTM, you have the opportunity to combine your leadership with strategic insight and operational excellence.

Are you ready to play an important role in the success of Concentrix?

Click the button below to apply directly or contact Senior Recruiter Patrick Buitendam via patrick.buitendam@concentrix.com for more information.

The closing date for this vacancy is Friday, January 23, 2026.

Apply now!