Product Representative I

This position provides clerical support to the Regulatory Affairs Complaint Management Department. Key responsibilities include data entry, copying, filing, scanning, and labeling of customer complaint and quality system records. The role also involves performing quality checks, appending records in TrackWise, reviewing and updating databases, distributing investigations, reconciling returned products, and maintaining proper storage of records. Strong organizational and communication skills are essential.

Must Have

• Provide clerical support to Regulatory Affairs Complaint Management Department
• Perform general office duties: data entry, copying, filing, scanning, labeling
• Perform quality check of Customer Complaint records (GDP)
• Append customer complaint records to related complaints in TrackWise
• Review, document, and update Retorts & Concessions database
• Distribute Customer Complaint Investigations to assigned investigators
• Reconcile returned products on the Returned Product Reconciliation report
• Document customer complaint communications in TrackWise
• Maintain and monitor customer complaints and quality records storage
• Locate and retrieve customer complaint records upon request

Good to Have

• Associate and/or Bachelor’s degree preferred
• 1+ years general office experience preferred

careers

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##### Product Representative I

Corporate Headquarters

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The key function of this position is to provide clerical support to the Regulatory Affairs Complaint Management Department.

Essential Duties and Responsibilities:

• Perform general office duties including but not limited to data entry, copying, filing, scanning, and labeling of Customer Complaint and Quality System Records in accordance with company procedure and work instructions
• Perform a quality check of Customer Complaint records in accordance with the Good Documentation Practices (GDP) procedure (Q0518)
• Append customer complaint records (PDF copies) to related complaints in the complaints management TrackWise system
• Review, document, and update the Retorts & Concessions database
• Distribute Customer Complaint Investigations to assigned investigators
• Reconcile returned products on the Returned Product Reconciliation report monthly
• Document customer complaint communications in TrackWise for Distributed Product complaints in accordance with company procedure and work instructions
• Maintain and monitor customer complaints and quality records filed or removed from the designated Complaint Management storage area; locate and retrieve customer complaint records in response to requests from authorized users
• Maintain proper storage of customer complaint investigations by company procedure and/ or departmental needs

• Other duties and responsibilities as assigned

Qualifications:

• Strong attention to detail required
• Excellent organizational, interpersonal, written, and verbal skills
• Demonstrated problem-solving skills
• Must have the ability to work and communicate effectively with others
• Experience with MS Office suite required

Education/Experience:

• High school diploma or certificate required
• Associate and/or Bachelor’s degree preferred
• 1+ years general office experience preferred

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.

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