Clinical Support Specialist - Phoenix, Arizona

The Clinical Support Specialist at BioHorizons serves as the primary relationship lead for DSO accounts in an assigned geographic location. This role focuses on increasing training for end-users and revenue by building strong ties with major accounts. Key responsibilities include providing technical expertise and clinical support to ACI dentists, expanding product utilization, attending educational courses, and maintaining revenue. The specialist will also manage projects, communicate with stakeholders, and participate in public speaking.

Must Have

• Actively interface with ACI dentists on all phases of tooth replacement therapy
• Provide technical expertise on products and services
• Provide clinical support to ACI dentists
• Expand utilization of products within ACI dentists in assigned territory
• Maintain and increase revenue with ACI dentists
• Understand, interpret and act on financial information for profitability
• Ability to plan and manage complex projects
• Lead teams to achieve company goals
• Outstanding planning and organizational skills
• Communicate effectively with senior management and key stakeholders
• Strong negotiating skills
• Ability to manage internal and external relationships
• Ability to influence, build relationships, manage conflict, and navigate politics
• Broad professional and managerial skills with industry knowledge
• Ability to lead and develop virtual teams
• Outstanding multiple technical skills
• Valid driver's license, acceptable driving record, and current automobile insurance
• Ability to travel overnight
• Vaccination against Hepatitis B or signed declination form
• Bachelor's Degree or equivalent experience
• Previous dental hygiene or dental assistant experience
• 3+ years in a professional environment

Perks & Benefits

• 2 comprehensive medical plan options to choose from available the first of each month following your date of hire
• Flexible Spending Account or HSA Account available
• Vision Benefits
• Company paid Dental Insurance for employee and dependents
• Wellness Plan
• 401k with 5% matching
• Generous PTO plan including 11 paid holidays, 2 Floating Holidays and Community Service Hours
• Company paid Short Term Disability
• Long Term Disability
• Company provided Life Insurance
• Paid Parental Leave
• Casual Dress Code
• Social events for employees and family

The Clinical Support Specialist is the primary relationship lead for the DSO accounts. The CSS is responsible for key accounts in an assigned geographic location. The major effort of the CSS is to increase training for the end user and revenue for the company while building strong ties between BioHorizons and major accounts.

The responsibilities of this position include, but may not be limited to the following:

• Actively interface with ACI dentists on all phases of tooth replacement therapy
• Provide technical expertise on our products and services
• Provide clinical support to ACI dentists
• Expand utilization of products within ACI dentists in assigned territory
• Attend and represent BioHorizons at educational courses related to ACI
• Maintain and increase revenue with ACI dentists
• Generate clinical exposure for BioHorizons with ACI
• Create opportunity for One Schein as appropriate
• Plans and executes a monthly travel and call pattern and budget to include weekly and monthly reporting
• Completes required reports timely and assures compliance with all customer interfaces
• Attends all major conventions and/or meetings that apply to and are within the specific area of responsibility
• Participate in public speaking engagements on behalf of BioHorizons

The ideal candidate for this position will possess the following qualifications:

• Understand, interpret and act on financial information that contributes to business profitability
• Ability to plan and manage complex and successful projects; understand available resources, develop a timeline, budget and assign areas of responsibility
• Lead teams to achieve company goals and solve complex business issues in creative and effective ways
• Outstanding planning and organizational skills and techniques
• Communicate effectively with senior management and key stakeholders
• Strong negotiating skills and ability to effectively manage internal and external relationships
• Ability to influence, build relationships, understand organizational complexities, manage conflict, and navigate politics
• Broad range of professional and managerial skills with a full understanding of industry practices and company policies and procedures
• Ability to lead and develop virtual teams
• Outstanding multiple technical skills
• Must have a valid driver license
• Must be able to travel overnight
• Valid driver’s license, acceptable driving record, and current automobile insurance are required for travel
• Requires vaccination against Hepatitis B or signed declination form

*

Education and/or Experience:

• Bachelor's Degree and/or combination of experience
• Previous dental hygiene or dental assistant experience required
• 3+ years in professional environment

Benefits:

• 2 comprehensive medical plan options to choose from available the first of each month following your date of hire
• Flexible Spending Account or HSA Account available
• Vision Benefits
• Company paid Dental Insurance for employee and dependents
• Wellness Plan
• 401k with 5% matching
• Generous PTO plan including 11 paid holidays, 2 Floating Holidays and Community Service Hours
• Company paid Short Term Disability
• Long Term Disability
• Company provided Life Insurance
• Paid Parental Leave
• Casual Dress Code
• Social events for employees and family

_Henry Schein, Inc.

is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status._

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.