Client Service Representative
Job Description
- Good understanding of financial markets
- Respond to client inquiries, concerns, and complaints via phone, email, and online chat
- Manage a wide range of client issues to achieve mutually satisfactory solutions while adhering to policies, practices, and procedures
- Ability to identify, analyze, and escalate complex issues
- Excellent troubleshooting and problem-solving skills
- Responsibility for providing a high-value experience while identifying client needs
- University graduate (Bachelor's degree)
- Native Japanese
- Business level English (oral and written)
- Excellent analytical skills
- Competitive salary, annual performance-based bonus and stock grants
- Social security/insurance benefits
- Competitive annual leave package
- Daily lunch ordered in-house in a fully equipped kitchen
- Modern office with good subway access
- Excellent work-life balance
- Unique opportunity to be exposed to global financial products, markets, and client base
- Opportunities for career progression and expanded scope of duties in a global company expanding its local presence
- Hybrid work arrangement possible for the role
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
As a liaison between Interactive Brokers' retail and professional clients, the IBKR Customer Service Representative is responsible for serving IBKR clients, including retail clients, financial advisors, hedge fund operators, and other broker-dealers. We aim to build and maintain long-term client relationships, provide access to desired markets, and improve client retention as we expand our product and service offerings.
Responsibilities
Routine management and focus on a wide range of client issues, including responding to client inquiries, concerns, and complaints via phone, email, and online chat, and achieving mutually satisfactory solutions while adhering to policies, practices, and procedures.
Core Competencies Sought:
- Ability to identify, analyze, and escalate complex issues
- Excellent troubleshooting and problem-solving skills
- Responsibility for providing a high-value experience while identifying client needs
Requirements
- University graduate (Bachelor's degree)
- Native Japanese, business level English (oral and written)
- Excellent analytical skills
- Good understanding of financial markets (desirable but not essential)
- Excellent new graduates are welcome to apply
Company Benefits
- Competitive salary, annual performance-based bonus and stock grants
- Social security/insurance benefits
- Competitive annual leave package
- Daily lunch ordered in-house in a fully equipped kitchen
- Modern office with good subway access
- Excellent work-life balance
- Unique opportunity to be exposed to global financial products, markets, and client base
- Opportunities for career progression and expanded scope of duties in a global company expanding its local presence
- Hybrid work arrangement possible for the role
