Client Service Desk Technician

What We'll Bring:

We Are TransUnion:

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Client Service Desk Technician to join our growing team.

The Client Service Desk are the 1st point of contact for TU clients, by providing excellent customer service and support when assisting with access requests, queries and supplying knowledge and information to enable them to work our products effectively and efficiently.

Day to Day You’ll Be:

• To support customers in the use and access of TransUnion products and services
• Handling incoming phone calls and emails
• Logging all requests and queries within the help desk system, ensuring the quality and consistency of information capture
• Investigate and diagnose performance issues, queries and provide regular updates where required.
• Analyse/use investigation techniques to resolve queries.
• Resolving queries via different channels such as telephone and email
• Develop good working relationships with key contacts throughout the business internally and externally if required.
• Maintain high levels of customer service.
• Contribute to the continual improvement of the services provided.
• Work within clearly defined standard operating procedures.

Essential Skills & Experience:

• Bachelor’s Degree level
• Experienced in using MS Office, particularly Excel.
• Good communication skills
• Ability to build rapport with customers.
• Passionate about customer service and putting our clients at the heart of everything they do.
• Experience of working in a service desk / call centre environment.
• Experience within a customer service focused role

Desirable Skills & Experience:

• Experience of a help desk call management tool
• Financial Industry experience/knowledge would be an advantage.

Impact You'll Make:

What’s In It For you?

At TransUnion you will be joining a friendly, forward thinking global business.

As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow:

If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.

We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together

Flexibility at TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:

At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com

Interview & Hiring Process:

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

#LI-Hybrid

Find out more about Life At TU UK:

https://twitter.com/TransUnionUK

https://www.linkedin.com/company/transunion/life/

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.