Client Service Executive

As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

As a leader in marketing and sales information, NielsenIQ is one of the most trusted sources of business intelligence for the world’s top brands. The work we do makes a significant difference to how businesses and brands perform in markets around the world.
At NielsenIQ, we all share a commitment to our core values of integrity, responsibility, passion in how we work- with each other, our partners, and our clients. This is a great opportunity for individuals aiming at building and developing their business knowledge.
In this role you will be nurturing relationships with large FMCG clients, holding the accountability for business planning and implementation.
We are looking for experienced and passionate team members to join our Business Development team in Almaty, Kazakhstan. 

RESPONSIBILITIES

• Knowledge of the FMCG and Retail industry, understanding how trade and business needs are changing
• Build and maintain a close business relationship with a group of assigned FMCG clients which will involve contract negotiations with the aim of expanding cooperation to new services with account leads
• Being responsible for managing relationships with assigned clients resulting in achieved revenue target and client satisfaction, increase client engagement and selling Retail Measurement services and NielsenIQ solutions
• Identifying new business opportunities for potentially new clients and mapping best fitting NielsenIQ solutions – cooperation with other internal departments
• Owning the business plans: financial target, proposal submission, securing revenue on hand, building pipeline and tracking the financial performance of the clients
• Being responsible in financial tracking, forecasting, revenue recognition, cash collection processes together with finance team. Managing internal pre and post sales activities
• Guides Client through analytical process using NielsenIQ tools and processes
• Understanding of NielsenIQ portfolio and interconnectedness of different solutions
• Use NielsenIQ tools and methodologies to build answers to clients’ business questions
• Close cooperation with customer success team for supporting the resolution and clarification of client queries, preparing recommendations and providing solutions to the client needs

QUALIFICATIONS

• Min. 2-3 years of experience in FMCG Retail and/or Trade Marketing
• Fluent in Russian and strong Business English knowledge, both verbal and written
• Excellent presentation skills, good organizational, interpersonal and negotiation skills, ability to make consultative selling 
• Awareness of the clients’ needs, strong business acumen and analytical output knowledge
• Curious about the data and competent to see the big picture and generate insight by incorporating multiple data resources/sets such as NielsenIQ data analysis, consumer studies, macroeconomy and FMCG environment knowledge

WE OFFER 

• Private Health Insurance compensation package (after the probation period) 
• Hybrid working model
• Corporate training and development
• Volunteer time off

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Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion