Customer Success Executive

This Customer Success Executive role involves combining data analysis and client consultation to help leading global companies solve business issues. The ideal candidate is curious, analytical, organized, and adept at interpreting data to provide actionable insights. You will manage a portfolio of retail FMCG partners, becoming an expert in the Discover platform and ensuring client satisfaction through timely communication and data delivery.

Must Have

• Manage a portfolio of NIQ retail FMCG partners in Algeria
• Become an expert on the Discover platform
• Analyze and interpret retail audit data for client business issues
• Interface daily with clients for data delivery and analysis
• Manage relationships with internal teams for project completion
• Communicate professionally with stakeholders
• Maintain client satisfaction
• Bachelor's degree in business, economics, mathematics, or statistics
• 1-2 years experience in consumer marketing, analytics, or market research
• Knowledge of the CPG industry
• Excellent analytical skills
• Fluent in English and Business French
• Proficient in Microsoft Excel and PowerPoint

Perks & Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

ABOUT THE JOB

This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients answer their business issues. Your insights will influence decisions for some of today’s leading global companies.

RESPONSIBILITIES

• Managing a portfolio of NIQ retail FMCG partners in Algeria;
• Become an expert and own the ways of working on the Discover platform to be able to direct clients as needed;
• Analyse and interpret retail audit data with actionable presentations on different FMCG categories to answer clients' business issues;
• Ensure a daily interface with clients for data delivery, analysis, and answer their different requests;
• Ensure day-to-day relationship management with internal teams for the completion of projects (panel & ad hoc);
• Communicate clearly, professionally, and in a timely manner with both internal and external stakeholders;
• Maintain client satisfaction with every encounter. Through understanding client queries, managing internal resources, setting client expectations & committing to timelines;
• Use internal tools and data sources.

A LITTLE BIT ABOUT YOU

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

REQUIREMENTS

• At least a bachelor's degree, preferably in business, economics, mathematics, statistics, or equivalent
• 1-2 years of work experience, preferably within consumer or trade marketing, analytics and insights or market research
• Knowledge of the Consumer-Packaged Goods (CPG) industry
• Excellent analytical skills
• Good communication skills, both written and verbal
• Good interpersonal skills
• Adaptable to changes in priority or tasks
• Has interest and knowledge in consumer marketing, statistics, research techniques, and experimental designs
• Proficient in Microsoft Excel & PowerPoint, and learning new software
• An ability to work independently and in a team
• Fluent in spoken and written English and Business French
• Comfortable working in a digital-enabled environment

#LI-Hybrid

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion