Client Service Officer

As a Client Service Officer at Entain Australia & New Zealand, you will be the primary point of contact for customers, providing support via email, live chat, and phone. You will handle high-volume inbound inquiries, verify customer accounts, manage details with accuracy, and identify unusual activity to prevent fraud. The role also involves championing Safer Gambling initiatives and upholding high standards of customer protection. This full-time, hybrid role is based in Wellington, requiring work across Fridays, Saturdays, and Sundays, with full training provided.

Must Have

• Deliver fast, friendly and confident support by responding to high-volume inbound enquiries across live chat, phone and email
• Verify customers and manage accounts with accuracy, care and strong attention to detail
• Play an active role in identifying unusual activity, helping to spot fraudulent accounts, financial patterns and emerging trends
• Champion Entain’s commitment to Safer Gambling by upholding our high standards and keeping our customers protected
• Deliver exceptional customer service, creating positive, personalised experiences for every customer
• Communicate clearly and confidently, both in writing and verbally, across email, live chat, and phone
• Pay close attention to detail to ensure customer account updates and requests are handled accurately and efficiently
• Thrive in a fast-paced environment, showing adaptability, resilience, and a proactive approach
• Collaborate effectively with your team, contributing to a supportive and positive work culture
• Confidently use customer support tools and technology to deliver efficient, high-quality service

Good to Have

• Interest in sport or racing

Perks & Benefits

• Hybrid and Flexible Working
• Office Fun: Wellington office is game-ready with a pool table, dartboard, and sports on TV
• Learning and Development opportunities
• Company-wide events that recognise and reward achievements
• Staff giveaways to sporting and racing events

Description

-----------

Who We Are

Entain Australia & New Zealand is fearlessly transforming the racing, sports, and entertainment landscape - reimagining how customers experience their favourite brands.

As part of a global powerhouse operating in over 40 countries with nearly 30,000 people, we’re home to leading ANZ names like TAB, Betcha, Ladbrokes & Neds.

Across Entain ANZ, we’re shaping the future of sport and gaming entertainment through creative innovation, storytelling, and technology - creating experiences that connect with millions of fans.

Your Impact

At Entain Australia & New Zealand, our customers are at the heart of every decision we make. As a Client Service Officer, you’ll be the friendly, knowledgeable voice behind our brands, helping customers via email, live chat, and phone with confidence, care, and a genuine desire to make every interaction a great one.

If you’re passionate about delivering exceptional service, love connecting with people, and pride yourself on attention to detail, you’ll feel right at home with us. You’ll join a team that works hard, supports each other and celebrates shared success. And if you have an interest in sport or racing, that’s a bonus, but not a requirement.*

With multiple full-time roles available and an exciting growth period ahead, this is the perfect time to join a team where you can build your skills, make a real impact, and be part of something bigger.

*No previous sports or race wagering knowledge is needed. 4 weeks of Full training will be provided.

A Day in the Life

Ideally based in our Wellington office, you’ll enjoy a hybrid working model that strikes the right balance between collaboration and flexibility.

We’re seeking full-time team members who can work across Fridays, Saturdays, and Sundays. As we operate 24/7, a variety of shift options are available across the full rotation.

Here’s a snapshot of how you’ll make an impact:

• Deliver fast, friendly and confident support by responding to high-volume inbound enquiries across live chat, phone and email.
• Verify customers and manage accounts with accuracy, care and strong attention to detail, ensuring every interaction is captured clearly in our systems.
• Play an active role in identifying unusual activity, helping to spot fraudulent accounts, financial patterns and emerging trends.
• Champion Entain’s commitment to Safer Gambling by upholding our high standards and keeping our customers protected.

Your Strengths

• Deliver exceptional customer service, creating positive, personalised experiences for every customer.
• Communicate clearly and confidently, both in writing and verbally, across email, live chat, and phone.
• Pay close attention to detail to ensure customer account updates and requests are handled accurately and efficiently.
• Thrive in a fast-paced environment, showing adaptability, resilience, and a proactive approach.
• Collaborate effectively with your team, contributing to a supportive and positive work culture.
• Confidently use customer support tools and technology to deliver efficient, high-quality service.

Life at Entain

At Entain, it’s more than a job - it’s a place to grow, connect, and make an impact. We value individuality, celebrate collaboration, and create space for bold ideas that move people. Here, you’ll help shape the voice of some of New Zealand and Australia's most recognised brands - while developing your own craft in a supportive, ambitious team.

Perks You'll Love

• Hybrid and Flexible Working: Work hard, play smart!
• Office Fun: Our Wellington office is game-ready with a pool table, dartboard, and sports on TV. Work’s never been this fun!
• Learning and Development: Unlock your potential with a wealth of opportunities to grow your skills and expertise.
• Celebrating Success: Join company-wide events that recognise and reward the achievements of our exceptional team.
• Passion for Sport and Racing: Experience the thrill with staff giveaways to sporting and racing events, reflecting our love for entertainment at the heart of everything we do.

Entain, there’s nothing like it.

For more information, please reach out to us at careers@entaingroup.com.au

or hit APPLY NOW. Due to the wagering aspect of our industry, applicants must be a minimum of 18 years to apply.