Client Services Representative

About This Role

✈️ Join CAE – A Global Leader in Aviation Training

Position: Full-Time, Client Services Representative
Location: Dallas West Training Center (DFW Area)
Schedule: Tuesday through Saturday, 7:00 AM – 4:00 PM
Days Off: Sunday & Monday

Are you passionate about delivering exceptional customer experiences? Do you thrive in a professional, fast-paced environment where communication and hospitality are key? CAE, a world leader in aviation simulation and training, is looking for a friendly, customer-focused, and highly motivated individual to join our team in Dallas.

Why Join CAE?

• Be part of a global company shaping the future of aviation
• Competitive pay and comprehensive benefits
• Centrally located in the DFW area
• Work with a team that values professionalism, integrity, and service excellence

What You’ll Do:

• Welcome and register clients at our training facility
• Answer and direct phone calls with professionalism and warmth
• Prepare client materials (contracts, badges, schedules, etc.)
• Ensure compliance with TSA and regulatory requirements during check-in
• Maintain a clean, organized, and welcoming lobby/lounge area
• Assist with client issues, schedule changes, and hospitality needs
• Support special events and entertainment arrangements for clients
• Collaborate with internal teams to ensure smooth operations

What You Bring:

• High school diploma required; associate degree preferred
• Background in hospitality, concierge, travel, or customer service
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent communication and conflict resolution skills
• Friendly, enthusiastic, and team-oriented attitude
• Ability to adapt, solve problems, and stay organized under pressure

Working Conditions:

• Ability to sit for extended periods and lift up to 25 lbs
• Comfortable working in varying temperature environments
• Frequent phone use and occasional physical tasks (stooping, squatting)

Ready to elevate your career in aviation support? Apply today and become part of a team that’s helping pilots soar around the world.

Position Type                       

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other  characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.  If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.