Job Description
- Sounds financial management, forecasting and planning skills
- Efficient and effective service delivery
- Contract and customer management across sustainment programs
- Manage relationships with Contract Delegates and Authorities
- Manage customer and services operations across Training Centres
- Collaborate with BD & Strategy Teams, Functional and Capability Managers
- Manage on-site operations to meet contract requirements
- Management and oversight of on-site operations, including WHS
- Lead an Integrated Platform Team
- Manage data and reporting via CAE’s reporting tools
- Establish and maintain a proactive, customer-oriented business relationship with the customer
- Act as first point of escalation for issues within the Integrated Platform team
- Manage revenue at a platform level to ensure financial performance aligns with budget
- Proven experience in Project/Program and customer management
- Strong experience within Defence
- An eye for risk management, particularly in accordance with ISO 31000
- Experience within Aircraft/Simulator maintenance, engineering and/or technology projects
- Eligible for SECRET (NV1) level Defence security clearance
- Opportunity to make a considerable/positive impact on Australian defence and security
- Exciting career paths in a truly global business
- Access to a generous ADF Reserve Service Policy
About This Role
The Operations Manager will be primarily responsible for efficient and effective service delivery, contract and customer management across their nominated sustainment programs. This role will manage the relationship with Contract Delegates and Contract Authorities and manage customer and services operations across our Training Centres.
As the Operations Manager, you will be collaborating with the BD & Strategy Teams, Functional and Capability Managers to deliver services. Also, where applicable, you will manage the on-site operations to ensure that the delivery of CAE services are meeting the requirements of the various contracts in place.
The role we are offering you
- Management and oversight of on-site operations, including WHS, leading an Integrated Platform Team
- Manage data and reporting via CAE’s reporting tools
- Establish and maintain a proactive, customer-oriented business relationship with the customer
- Lead the Integrated Platform team and representatives of capabilities required to deliver contracted services, and act as first point of escalation for any issues within this team
- Manage the revenue at a platform level to ensure that the financial performance is in accordance with budget plans.
Our ideal candidate has:
- Proven experience in the Project/Program and customer management space
- Strong experience within Defence
- An eye for risk management, particularly in accordance with ISO 31000
- Experience within Aircraft/Simulator maintenance, engineering and/or technology projects
- Sounds financial management, forecasting and planning skills are desirable
Location:
- Homebush, NSW
- We operate a hybrid working approach.
- Your role will involve some national and possible international travel
What CAE offers you:
- Opportunity to make a considerable/positive impact on Australian defence and security
- Exciting career paths in a truly global business
- Access to a generous ADF Reserve Service Policy
Security requirements
As the Australian Department of Defence is a major client, you must be eligible for SECRET (NV1) level Defence security clearance, and preferably already hold a current SECRET (NV1) clearance.
Applications
If this role fits what you are looking for and you believe you have the necessary skills and experience, click ‘Apply Now’ and attach your resume.
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Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.
If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com
All for building a safer, smarter world
Welcome to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally.
Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow.
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