Shift Lead (Key Holder)

Sandbox VR is seeking a Shift Lead (Key Holder) to deliver world-class immersive VR experiences. This role involves creating unforgettable guest moments, mastering proprietary technology for smooth operations, maintaining a high-energy store environment, and providing shift leadership. Responsibilities include guiding guests, troubleshooting tech, managing store opening/closing, coaching team members, and ensuring high service standards. Candidates should be egoless, coachable, adaptable, team-focused, reliable, and physically able, with 1+ year of leadership experience in retail/hospitality.

Must Have

• 1+ year in retail/hospitality leadership
• Egoless & Coachable
• Adaptable & Proactive
• Team-Focused
• Reliable
• Physically Able (on feet, lifting up to 40 lb, occasional stairs)
• Weekend Availability
• Ability to create unforgettable guest moments
• Master proprietary tech and keep gear calibrated
• Troubleshoot issues smoothly
• Maintain a spotless, high-energy store
• Open/close the store and manage daily audits
• Coach and train new hires

Perks & Benefits

• Paid sick time
• 401(k) match
• Commuter benefits (transit + parking)
• Referral bonuses
• Employee discounts
• Free VR sessions
• Guest review bonus

Who We Are:

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!

Interested in working at Sandbox VR? Sneak peek of our store experience HERE.

What You Will Be Doing:

• Create Unforgettable Guest Moments
• Greet guests with energy and invite them into an exciting, welcoming environment
• Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
• Proactively share offers (F&B, repeat visits, gift cards) to boost engagement

• Be a Tech & Experience Expert
• Master our proprietary tech and keep gear calibrated
• Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
• Communicate with management and tech support when issues arise, clearly and quickly

• Keep Things Running Smoothly
• Maintain a spotless, high-energy store that meets Sandbox VR standards
• Sanitize gear thoroughly and display materials/gift cards to brand expectations
• Prepare iPads, body trackers, and gear before and after every session

• Shift Leadership & Coaching
• Open/close the store, manage daily audits, break schedules, and labor spend
• Run shift check-ins, coach in real time, and train new hires
• Ensure team performance, morale, and guest service standards remain high

What We Are Looking For:

• Egoless & Coachable: You take feedback well and pitch in wherever needed
• Adaptable & Proactive: You’re resourceful, self-driven, and good with change
• Team-Focused: You stay positive and celebrate group wins
• Reliable: On time, in uniform, and ready to shine
• Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
• Weekend Availability: Required
• Leadership: 1+ year in retail/hospitality leadership

Benefits:

• Paid sick time + 401(k) match
• Commuter benefits (transit + parking)
• Referral bonuses + employee discounts
• Free VR sessions + guest review bonus

Note: Evening and weekend availability may be required depending on the business’ needs.

To ensure a fair and efficient process, Sandbox VR uses limited AI tools to assist in resume review. Specifically, we use Lever’s “Talent Fit” feature to identify applications that may align closely with job requirements. However, these tools do not make hiring decisions. Every candidate is reviewed by a real person, and final decisions are always made by our recruiters and hiring managers.