Client Services Representative
Job Summary
Job Description
- 4+ years in client management or support with healthcare background.
- Working knowledge of healthcare industry and revenue cycle focus.
- Excellent written and verbal communication skills.
- Experience working independently and in team settings.
- Intermediate to expert level MS Excel skills.
3 skills required
Job Details
At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
This position exists to become intimately familiar with assigned Zelis clients by researching and understanding their history, operations, and business needs. The Client Services Representative acts as a point of contact to help resolve customer problems by clarifying issues, determining causes, selecting and explaining the best course of action and applying the appropriate resources to reach a successful resolution. In addition, this position will train end users to understand the system operations. This position reports to the Manager of Client Services.Responsibilities:
- Manage help desk ticketing and claim review/analysis queues
- Conduct regular calls with clients to discuss open issues, manage expectations, etc.
- Respond to client issues in a timely manner, including working applicable issues and triaging those outside of immediate influence
- Manage ad hoc training requests for process/navigation of product with clients
- Maintain current client information via the company’s helpdesk system and other methods
- Continue to expand industry and product knowledge
Qualifications:
- Bachelor’s degree and/or 4+ years’ experience in client management and/or support, with a healthcare background
- Working knowledge of the healthcare industry and focus on revenue cycle
- Excellent written and verbal communication skills; ability to produce simple messaging from complex systems/concepts
- Experience working both independently and in dynamic team settings
- Computer knowledge – specifically MS Office, with a focus on intermediate to expert level in MS Excel
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
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