Clinical Product Specialist

Lumeto is transforming clinical education through immersive learning and AI-driven simulation. We are seeking a Clinical Product Specialist with a strong clinical foundation and enthusiasm for emerging technology to help develop, validate, and enhance our virtual training experiences. This role is ideal for a clinician who loves tech, thrives in innovative environments, and enjoys supporting others in learning new tools. You will ensure Lumeto’s VR and AI-powered training platform delivers effective, clinically sound, and educationally aligned learning experiences for healthcare professionals.

Must Have

• Develop and maintain expert-level knowledge of Lumeto’s immersive learning platform
• Lead onboarding and training programs for new customers
• Continuously improve onboarding materials, documentation, and training assets
• Support customer implementations by coordinating device setup and troubleshooting
• Serve as a trusted clinical ambassador during customer engagements
• Deliver expert product demonstrations and represent Lumeto at industry events
• Provide clinical oversight in the development and refinement of simulation scenarios
• Ensure all immersive experiences align with clinical best practices and learning principles
• Help build, maintain, and continuously improve our library of clinical learning experiences
• Work closely with product, engineering, and research teams to translate clinical insights
• Gather customer feedback, identify learning gaps, and communicate actionable insights
• Collaborate with sales and marketing on clinical narratives and content creation

Good to Have

• Experience in simulation-based education (sim lab instruction, scenario development, VR training, or debriefing)
• Exposure to SaaS products, ed-tech, health tech, or technical onboarding/support roles
• Familiarity with VR/AR hardware, AI-enabled learning tools, or immersive education platforms
• Experience in instructional design, curriculum development, or adult education facilitation
• Strong organization and process improvement mindset
• Experience gathering learner feedback and translating insights into program improvements
• The patience, empathy, and humour required to help users who are brand new to emerging technology

Lumeto is transforming the future of clinical education through immersive learning and AI-driven simulation. We are seeking a Clinical Product Specialist with a strong clinical foundation and an enthusiasm for emerging technology to help develop, validate, and enhance our growing library of virtual training experiences.

This is the ideal role for a clinician who loves tech, thrives in innovative environments, and enjoys supporting others in learning new tools. You will play a key part in ensuring Lumeto’s VR and AI-powered training platform delivers deeply effective, clinically sound, and educationally aligned learning experiences for healthcare professionals.

What You’ll Do

Platform Expertise & Enablement

• Develop and maintain expert-level knowledge of Lumeto’s immersive learning platform, including VR functionality, device workflows, and AI-driven simulation tools.
• Lead onboarding and training programs for new customers, ensuring they are confident and successful in using the platform to achieve their goals.
• Continuously improve onboarding materials, documentation, and training assets to ensure they are user-friendly, engaging, and up-to-date.

Customer Deployment & Support

• Support customer implementations by coordinating device setup, working with IT teams, and troubleshooting basic technical issues (virtually or on-site).
• Serve as a trusted clinical ambassador during customer engagements, ensuring a smooth experience from initial deployment through sustained usage.
• Deliver expert product demonstrations and represent Lumeto at industry events, webinars, and partner showcases.

Clinical Validation & Content Development

• Provide clinical oversight in the development and refinement of simulation scenarios, training modules, and educational content.
• Ensure all immersive experiences align with clinical best practices, industry standards, and adult learning principles.
• Help build, maintain, and continuously improve our library of validated, high-impact clinical learning experiences.

Cross-Functional Collaboration

• Work closely with product, engineering, and research teams to translate clinical insights into product enhancements and new features.
• Gather customer feedback, identify learning gaps, and communicate actionable insights to support product roadmap decisions.
• Collaborate with sales and marketing on clinical narratives, product positioning, and content creation.

Must-Have Qualifications

Relevant Experience

• Direct clinical experience providing patient care in acute, community, or specialty settings.
• Experience teaching, precepting, mentoring, or supporting others in a learning environment.
• Demonstrated comfort troubleshooting technology-based tools, devices, or software.

Education / Credentials

• A clinical designation such as, RT, Paramedic, PA, or equivalent.
• Legally authorized to work in Canada and able to travel to the United States as required.

Technical & Professional Skills

• Strong understanding of adult learning principles and how they apply to clinical training.
• Excellent communication skills; verbal, written, and presentation.
• Ability to manage multiple priorities, shift between clinical and technical tasks, and maintain strong attention to detail.
• Comfortable with travel (approx. 20%).

Soft Skills

• A natural relationship-builder who can quickly gain trust with clinicians, educators, and administrators.
• Comfortable working in fast-paced, evolving environments.
• Curious, adaptable, and eager to learn new technologies.
• Collaborative and proactive, with strong follow-through and reliability.

Nice-to-Have Skills & Experience

• Experience in simulation-based education (sim lab instruction, scenario development, VR training, or debriefing).
• Exposure to SaaS products, ed-tech, health tech, or technical onboarding/support roles.
• Familiarity with VR/AR hardware, AI-enabled learning tools, or immersive education platforms.
• Experience in instructional design, curriculum development, or adult education facilitation.
• Strong organization and process improvement mindset, always seeking to refine how things are done.
• Experience gathering learner feedback and translating insights into program improvements.
• The patience, empathy, and humour required to help users who are brand new to emerging technology.

What Makes This Role Exciting

• You’ll be at the forefront of AI + VR learning innovation in healthcare.
• You’ll directly shape the future of clinical training through immersive scenario design and validation.
• You’ll have a blend of clinical expertise, education, product influence, and customer interaction.
• You’ll collaborate with teams pushing the boundaries of simulation-based training.
• You’ll see real-world impact as clinicians and learners improve through the experiences you help create.

Challenges You Might Encounter

• Supporting customers with widely varying levels of technological comfort.
• Balancing clinical accuracy with technical feasibility and learning design constraints.
• Switching between clinical validation, customer training, deployment trouble-shooting, and internal product discussions, sometimes in the same day.
• Navigating a fast-paced environment where priorities evolve quickly as we innovate.
• Delivering training to diverse learner groups with different learning needs and expectations.
• Ensuring content remains clinically current in a rapidly evolving health-care environment.